Training and Quality Inspection

Há 2 dias

São Paulo, São Paulo, Brasil Meituan Tempo inteiro

About Us
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.

What You'll Do

  • Training System Development: Design and improve the team's training framework and manuals based on business needs and team growth. Organize onboarding and ongoing training programs to continuously strengthen team expertise and service standards. 2. Quality Control Strategy & Implementation: Lead the establishment of quality standards and comprehensive quality assurance systems for the team (including sample checks, full checks, and process reviews). Conduct regular quality audits and assessments, drive issue rectification, and set up preventive and improvement measures targeting common errors. 3. Process Monitoring & Closed-Loop Management: Monitor key business processes such as merchant data upload, verification, and onboarding in real time. Use systematic indicators, sampling inspections, and automated tools to ensure rigorous quality monitoring. Analyze anomalies and issues with a data-driven approach, execute corrective actions, and follow up to guarantee the accuracy and integrity of team outputs. 4. Data Analysis & Continuous Optimization: Evaluate operational data as well as training and quality control feedback on a regular basis. Propose and implement improvements to enhance team efficiency and service quality.5.Cross-Functional Collaboration: Work closely with Operations, Compliance, Product, and Sales teams to optimize processes and information flow, facilitating smooth merchant onboarding and ongoing success.

What We Need From You

  • At least 3 years' experience in quality control or training.Hands-on experience in quality assessment, strategy development, process optimization, and continuous improvement, with an excellent grasp of quality assurance theories and common QA methodologies. 2. Logical thinker with strong data analysis and process monitoring skills; able to design and implement customized quality procedures according to business needs. 3. Effective communicator and collaborator, skilled at working across teams and driving team progress. 4. Highly proactive, accountable, and results-driven; adaptable and willing to learn in a rapidly changing environment. 5. Native Portuguese and fluent English (spoken, written, reading).

What Makes This Role Exciting

  • Holistic Perspective, Meticulous Control 2. International Team, True Cross-Border Collaboration 3. Direct and to-the-Point Communication 4. Flexible Innovation, Dare to Think and Try 5. Overseas Expansion Period, Ample Upward Mobility

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