Technical Support
Há 9 horas
Technical Support & Pre-Sales Engineer
Location: Remote - Latam (Preferred: Mexico)
Seniority: Mid to Senior Level
Languages: Native or fluent Spanish (preferably Mexican), fluent English required
We are seeking a Technical Support & Pre-Sales Engineer to join our global telecom operations team.
This position focuses on providing mission-critical technical support and participating in technical pre-sales for enterprise customers across Latin America.
The ideal candidate combines strong technical expertise, reliability, and customer-facing communication skills.
You'll be part of a distributed 24/7 support structure, ensuring that critical systems remain stable and responsive at all times.
Deliver L2/L3 technical support for telecom and cloud systems under strict SLAs.
Participate in a rotating on-call schedule, including some weekends and public holidays, ensuring rapid response (within 5 minutes) to critical alerts.
Note: On-call duty means being available and reachable, not continuously working. Compensation applies when activated.
Troubleshoot, document, and escalate incidents efficiently.
Collaborate with internal R&D teams to address root causes and improve system reliability.
Support technical pre-sales: contribute to architecture design, demos, and proposals.
Provide remote or occasional onsite support or training (Mexico City presence is an advantage).
Native or fluent Spanish and strong English communication skills.
Proven experience in technical support, telecom, or network operations.
Deep understanding of computer networks (TCP/IP, routing, switching, VPNs, DNS).
Demonstrated reliability and responsiveness during critical support situations.
Comfortable with on-call rotations, including occasional weekends and holidays.
Strong problem-solving, communication, and self-management skills.
Experience with cloud environments or clustered infrastructures.
Basic scripting or software exposure (Python, Go, Bash).
Portuguese proficiency.
-
AI Technical Product Manager
Há 4 dias
LATAM, Brasil Devsavant Tempo inteiro R$60.000 - R$180.000 por anoDevSavant | Remote (LATAM) | Full-TimeAbout the RoleDevSavant is seeking an AI Technical Product Manager to own client AI initiatives from conception through delivery. This is a hands-on startup role where you'll shape how organizations implement AI solutions while working directly with our technical leadership and client stakeholders.You'll coordinate with...
-
Java Principal Tech Lead
Há 11 horas
LATAM, Brasil AssureSoft Tempo inteiro R$80.000 - R$120.000 por anoThe key to our success is simple; we deliver the highest quality, on time, with passion and commitment, and live every day by a set of great values. We've built a company that fosters long-term careers in an environment of continuous learning, with cutting-edge benefits, tools, and resources. In addition, certifications that endorse our company as a great...
-
eCommerce Sales Operations Manager
2 semanas atrás
LATAM, Brasil Cricut Tempo inteiro R$60.000 - R$120.000 por anoCompany DescriptionCricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.We believe everyone is born creative. We're a diverse tapestry of thinkers, dreamers,...
-
Enterprise Account Executive
2 semanas atrás
LatAm, Brasil Conduit Tempo inteiro R$60.000 - R$180.000 por anoAbout Conduit At Conduit, we believe in a world of fair economic opportunity, where global commerce can flourish thanks to frictionless exchange of value Our first steps in building towards that vision is enabling drastically faster, cheaper, and more reliable transactions for businesses in emerging markets We're here to build. We empower our team to act...
-
Cloud DevOps Engineer
Há 4 dias
LATAM, Brasil Azumo Tempo inteiro R$90.000 - R$120.000 por anoAzumo is currently looking for a highly motivated Cloud DevOps Engineer to develop and maintain cloud infrastructure for next-generation web, mobile, and IoT Applications. The position is FULLY REMOTE based in Latin America.IT Infrastructure Management:● Provisioning of infrastructure components for supporting business services● Developing, configuring,...
-
Full Stack Engineer Specialist
Há 2 dias
LATAM - Remote, Brasil Invisible Agency Tempo inteiro R$48.000 - R$60.000 por anoINV Full-Stack Developer Engineer (FDE) – Project Description & Agent ProfileTarget Profile:3–5 years of experience in client-facing development, automating processes, and integrating with APIs.Strong programming skills in Python and , with the ability to write clean, maintainable code.2–3 years of platform development experience using , Python,...
-
Senior Full Stack/Frontend/Backend Engineer
Há 6 horas
Brazil, Netherlands preferred and open to LATAM Entrupy Tempo inteiro R$1.142 - R$10.000 por anoAbout Entrupy Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods. Entrupy's solutions serve...
-
Senior ML Engineer
Há 2 dias
USA - NYC|LATAM - Sao Paulo|Manhasset - NY|USA - NYC - Brooklyn|USA - NYC - Newark, Brasil Rad Hires Tempo inteiro US$120.000 - US$200.000 por anoSenior Machine Learning EngineerAbout the RoleWe're looking for an experienced Machine Learning Engineer to design, build, and scale intelligent data products that support real-world applications. This position bridges data engineering, model development, and productization — transforming large datasets and unstructured information into production-ready...
-
Technical Support Specialist
2 semanas atrás
Buenos Aires, Brasil Sur LATAM Tempo inteiro2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our client delivers the first patented Secure BYO-PC solution—making remote work safe, simple, and cost-effective without locking down the entire device.Your Role and ImpactAs the first point of contact for customers and internal users, Technical...
-
Technical Support Specialist
1 semana atrás
Costa Rica, Brasil Upwind Security, Inc. Tempo inteiro- Description This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.- Description Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services- Description The website's WordPress theme uses this cookie.It allows the website owner to...