Quality Assurance Analyst
1 semana atrás
Job description:
Job Description
Responsabilidades
- Realizar e reportar auditorias e análises dos atendimentos com base em parâmetros definidos com o cliente.
- Aplicar feedbacks com base nas análises para orientar sobre oportunidades de melhoria.
- Elaborar e executar planos de ação visando melhoria contínua.
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Habilidades Analíticas
Análise de dados de chamadas para identificar tendências ou problemas.
- Atenção aos detalhes para detectar discrepâncias.
- Proficiência técnica com ferramentas de monitoramento.
- Capacidade de solucionar problemas e propor melhorias.
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Habilidades Interpessoais
- Comunicação clara com agentes e gestão.
- Empatia para lidar com preocupações de clientes e agentes.
- Percepção aguçada para avaliar desempenho.
- Diligência na avaliação e feedback.
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Outras Competências
- Liderança e comunicação eficaz.
- Experiência em operações de atendimento.
- Capacidade de lidar com questões escaladas.
- Conhecimento profundo do produto ou serviço.
- Organização e resolução criativa de problemas.
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Experience: 1-3 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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