Senior Product Manager

Company Description
As a Senior Product Manager in the Security domain, you will play a key role in shaping and delivering Microsoft 365-centric SaaS security and CASB solutions for MSP/MSSP customers. You'll collaborate with engineering, design, and customer service teams to define product strategy, prioritize the roadmap, and ensure that our security products meet the evolving needs of the market and compliance requirements.

CUSTOMER
ConnectWise is the world's leading software company dedicated to the success of IT solution providers. Its vision is to power a thriving IT ecosystem that transforms what's possible for SMBs and do this by empowering IT solution providers with unmatched software, services, and community to help them achieve their most ambitious vision of success. These tools are used by IT service providers to automate their activities for small and medium sized businesses (SMBs), such as data backup and restore, providing security, and performing administrative tasks on Microsoft 365 tenants.

PROJECT
The platform of Managed Service Provider-enabling applications is at the core of our client's company. The product team serves the IT security and IT services (MSP/MSSP) market and their SMB customers. We develop Microsoft 365-centric SaaS security and CASB software designed to support the lifecycle of each customer, ranging from the acquisition of SMB companies based upon the competency our subscribers show in assessing and managing IT security, to the configuration and protection of their customers' SaaS applications and cloud-hosted data. We also provide responsive security support and periodic security reviews.

Technologies: C#, .NET Core, MS Azure, Entity Framework Core, Docker, and Kubernetes.

Team: 10 people.

Job Description

• Document and prioritize feature requirements
• Engage with subscribers directly and indirectly using various data sources and research to understand their challenges and to help them utilize products in ways that help them deliver outstanding IT services to their customers
• Help define the solution assets relating to the "jobs to be done", ranging from tactical security configurations to guided workflows that help teach and standardize the security management function
• Work with other product owners to document requirements through epics, features, user stories and defects, and advocate for them into the product backlog
• Assist the product team in prioritizing usability improvements, the bug backlog, and the need for new features that can improve overall product adoption
• Help the team coordinate the backlog across multiple engineering teams to maximize market impact
• Engage with the engineering team(s) to drive delivery and quality, including the participation in Agile ceremonies, authoring/refining user stories and defects, and documenting acceptance criteria
• Work with technical writing and marketing teams to create documentation, marketing content, and go-to-market deliverables that aid team goals. This can include functional help guides for end users
• Work with designers and other PMs to craft and implement in-product user engagement experiences, including product tours, new feature highlights, learning aids, etc.
• Work with the services team(s) to help drive customer success initiatives, including internal and external product training, multi-channel user engagement tools, and feedback mechanisms that help improve our products
• Work with design team to create great user experiences, including ancillary tools that work with the product to engage users, track usage, record user sessions, etc.

Qualifications

• At least 5 years of general software product management experience, including gathering and documenting requirements, building and managing a product backlog through epic, feature, user story, and defect writing, and driving the development of these work items using Agile methodologies
• Basic understanding of the IT services, Managed Service Provider (MSP) and/or Managed Security Services Provider (MSSP) market, as well as the role they play in administering cloud application environments, including security management
• At least 2 years of experience writing documentation for end users that aids in their understanding of the software and how to operate its features
• At least 2 years of experience with in-product user engagement tools like Intercom, Pendo, and others to help enable product-lead experiences, tours, new feature announcements, etc.  Also, key to this experience is using the tools' features to measure user engagement and feature adoption
• Excellent written and verbal communication skills, including the ability to engage prospects and subscribers in requirements discovery, document and confirm requirements, and translate those requirements for software engineers and quality assurance team members
• Excellent time management and project leadership skills, working with distributed teams across time zones

WILL BE A PLUS

• Technical knowledge of security, cloud software development, and PowerShell domains
• Understanding of the IT security domain, having hands-on cloud security product management, product support, and/or implementation support experience