Retail Operations Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil Huawei Consumer Business Group Tempo inteiro R$80.000 - R$120.000 por ano

Responsibilities

  • Oversee daily operations and management of retail stores, ensuring consistent store image, standardized merchandising, and effective execution of sales activities.
  • Develop, implement, and continuously improve store operation standards (SOPs), supervising compliance across all stores.
  • Lead sales target planning, monitor performance, analyze sales data, and deliver regular operation and business reports.
  • Plan and coordinate the execution of in-store promotional and marketing activities, including new product launches, seasonal promotions, and membership campaigns.
  • Manage and lead store teams, including recruitment, scheduling, training, performance evaluation, and motivation.
  • Oversee inventory management, ensuring timely replenishment, minimizing stock-outs, and controlling overstock.
  • Resolve operational issues in stores, focusing on improving customer satisfaction and overall shopping experience.
  • Conduct competitive analysis on retail operations and market trends, providing insights and improvement suggestions.
  • Support strategic planning for store expansion, optimization, and channel efficiency enhancement.

Requirements

  • Bachelor's degree or above in Business Administration, Marketing, or related fields preferred.
  • 3+ years of experience in retail store operations or related roles, with at least 1 year in a managerial position.
  • Proven experience in chain retail/consumer electronics store management is a strong plus.
  • Strong leadership and team management skills, with the ability to inspire and drive performance.
  • Excellent communication, problem-solving, and cross-functional coordination abilities.
  • Strong business acumen with data-driven decision-making capability.
  • High execution capability and stress resilience, able to adapt working hours according to business needs.
  • Proficiency in office software, with the ability to prepare, analyze, and interpret operation and sales reports.
  • Customer-oriented mindset with strong service awareness.

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