VIP Customer Service Representative

2 semanas atrás

Brasília, Distrito Federal, Brasil BingX Tempo inteiro US$90.000 - US$120.000 por ano

About BingX

  • A leading crypto exchange since 2018
  • With 20 million registered users worldwide
  • Official crypto exchange partner of Chelsea FC
  • User-First, reliable, innovative, and diversified
  • List over 1,000 spot trading pairs
  • Offer over 300 futures trading pairs
  • Integrate with over 80 public chain ecosystems
  • Rank top on CoinMarketCap and CoinGecko
  • TradingView's Best Crypto Exchange for 2021, 2022 & 2023
  • A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities:

  • 24/7 Real-Time Support: Respond promptly and accurately to VIP client inquiries, requests, and feedback through various encrypted channels (online chat, email, etc.) with zero delay and maximum reliability.
  • VIP Personalized Service:
    Understand and anticipate the expectations and needs of VIP clients to deliver tailored, premium experiences. Proactively engage with clients to foster trust and build long-term relationships.
  • Complex Issue Handling & Escalation:
    Efficiently identify and resolve common issues independently. For more complex cases (e.g., investment inquiries, serious complaints, risk control matters), follow escalation protocols strictly and coordinate cross-functional support until resolution, ensuring transparency and client satisfaction.
  • Service Documentation & Insights:
    Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.

Requirements:

  • Native-level fluency or CEFR C1/C2 (or equivalent) in Portuguese. Must demonstrate the ability to communicate clearly, professionally, and appropriately within financial or high-end service sectors, including proper use of technical terminology.
  • Strong business-level proficiency in written and spoken English (minimum CET-6 or equivalent). If not fluent in English, must be fully proficient in Chinese, with excellent oral and written communication skills.
  • 2+ years of customer service experience in financial industries such as banking, securities, payments, wealth management, or fintech. Experience serving high-net-worth/VIP clients is highly preferred.
  • Genuinely client-focused, driven to deliver excellence. Strong empathy and patience, with a consistent professional demeanor even under pressure.
  • High sensitivity to multicultural nuances, with the ability to communicate clearly, succinctly, and accurately. Strong listening skills, logical thinking, and the ability to identify root issues and propose effective solutions.
  • Able to work rotating shifts, including nights, weekends, and holidays, in a demanding, high-expectation environment. Maintains a positive attitude and high performance under pressure.

Working at BingX

  • Join an international and diversified team
  • Great career development in a fast-growing company
  • Be part of the future of finance technology and achieve meaningful goals
  • Competitive market salary and fully remote/work-from-home flexibility
  • Flexibility to observe your local holiday calendar, alongside additional benefit

  • Customer Success

    2 semanas atrás

    Brasília, Distrito Federal, Brasil Assessoria Maximeta Tempo inteiro R$4.000 - R$8.000 por ano

    Vaga paraCustomer Success em Brasília, DF.Descrição da VagaEstamos à procura de um Gerente de Sucesso do Cliente (Customer Success) para se juntar à nossa equipe em Brasília, DF. Esta vaga será responsável por acompanhar a jornada dos clientes, garantindo uma experiência positiva desde o primeiro contato até o pós-venda. Atuará no suporte ativo,...

  • Customer Success Specialist

    2 semanas atrás

    Brasília, Distrito Federal, Brasil PEARL Tempo inteiro R$60.000 - R$120.000 por ano

    About Pearl Talent::Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with...

  • Senior Customer Success Manager

    2 semanas atrás

    Brasília, Distrito Federal, Brasil Veracode Tempo inteiro

    Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than VeracodeVeracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by...

  • FB-CS003 | Customer Success Specialist

    2 semanas atrás

    Brasília, Distrito Federal, Brasil PEARL Tempo inteiro R$60.000 - R$80.000 por ano

    About Pearl Talent::Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with...

  • SDR - Sales Development Representative

    1 semana atrás

    Brasília, Distrito Federal, Brasil Infinity ADS Digital LTDA Tempo inteiro

    A Infinity Company, agência especializada em marketing e vendas para o setor automotivo, está em busca de um(a) SDR (Sales Development Representative) com fome de resultado, boa comunicação e energia para abrir portas no mercado.Você será responsável por prospecção ativa de lojistas de veículos e pelo agendamento de reuniões online com nosso time...

  • Customer Success Analyst

    2 semanas atrás

    Brasília, Distrito Federal, Brasil MOAI Tempo inteiro R$40.000 - R$60.000 por ano

    Vem fazer parte do time MOAIA MOAI é um Clube de Líderes que une, desenvolve e fortalece empresários de todo o Brasil. Aqui, provamos que as dores não são impedimento para avançar, elas criam pontes. Trabalhamos com Conselhos Estratégicos e Eventos de Networking, para que líderes com a mesma visão se conectem e acelerem seus empreendimentos."Aqui,...

  • Tecnico de Atendimento e Suporte de 1º Nível

    Há 19 horas

    Brasília, Distrito Federal, Brasil DIGISYSTEM - IT Solutions Tempo inteiro R$15.000 - R$25.000 por ano

    Técnico de Atendimento e Suporte de 1º NívelFormação: Ensino médio profissionalizante em informática ou ensino médio acadêmico complementado por curso(s) na área de TIC que totalizem a carga horária de, no mínimo, 120 horas ou superior completo ou cursando na área de Ciências da Computação, Gerenciamento de Redes, Tecnologia da Informação,...

  • Auxiliar de Cozinha

    1 semana atrás

    Brasília, Distrito Federal, Brasil Inframerica SA Tempo inteiro

    A Inframerica é a atual administradora do Aeroporto de Brasília, também conhecido como melhor aero do Brasil É controlada pela Corporación América Airports (CAAP), uma das maiores operadoras aeroportuárias do mundo, atualmente operando em mais de 50 aeroportos em 6 países da América Latina e Europa (Argentina, Brasil, Uruguai, Equador, Armênia e...

  • Tecnico de Atendimento e Suporte de 1º Nível

    Há 2 dias

    Brasília, Distrito Federal, Brasil Digisystem Tempo inteiro R$25.000 - R$35.000 por ano

    Técnico de Atendimento e Suporte de 1º NívelFormação: Ensino médio profissionalizante em informática ou ensino médio acadêmico complementado por curso(s) na área de TIC que totalizem a carga horária de, no mínimo, 120 horas ou superior completo ou cursando na área de Ciências da Computação, Gerenciamento de Redes, Tecnologia da Informação,...

  • Account Manager

    2 semanas atrás

    Brasília, Distrito Federal, Brasil Trellix Tempo inteiro R$80.000 - R$120.000 por ano

    About Trellix:Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation...