IT Field Support Supervisor

Há 5 dias

São Paulo, São Paulo, Brasil Publicis Re:Sources Tempo inteiro US$60.000 - US$80.000 por ano

Company Description
We are Re:Sources, the backbone of Publicis Groupe, composed of a group of stellar Advertising and Public Relations Agencies. We provide technological, financial, and operational solutions that enable Agencies to shine with their clients We have more than 100,000 people worldwide and continue to grow

Overview
The IT Field Support Supervisor is responsible for coordinating and delivering high-quality IT services, ensuring operational continuity of infrastructure, and driving user satisfaction. This role oversees a team of IT Agents, manages projects, and acts as a key liaison between local operations, corporate IT, and external vendors.

Responsibilities
IT Operations & Infrastructure

  • Ensure the continuity and availability of IT infrastructure across all Brazilian locations.
  • Provide IT support and technical guidance for business projects and technology needs.
  • Oversee IT asset management and ensure compliance with corporate standards for equipment acquisition.

Project & Service Management

  • Plan, execute and monitor IT initiatives, ensuring adherence to cost, time and quality requirements.
  • Lead special IT projects and ensure compliance with service level agreements (SLAs).

Team leadership and development

  • Manage, coach and evaluate IT agents to ensure effective performance and role readiness.
  • Develop training and development plans to strengthen the technical and professional skills of the IT team.

Stakeholder and vendor management

  • Serve as the main point of contact between Brazil operations, the Costa Rica site, and the US IT department.
  • Partner with corporate IT teams and external vendors to align on needs, requirements and solutions.

Continuous learning and improvement

  • Stay current with emerging technologies through training, conferences and professional development.

Qualifications

  • Bachelor's degree in Information Technology or related field.
  • Project Management certification preferred.
  • ITIL certification preferred.
  • Minimum 3 years of experience as a Supervisor or Help Desk Coordinator in a multinational company.
  • Advanced English (oral, written, and comprehension).

Additional Information

  • On-site work.
  • Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 6:00 p.m.
  • Life, health, and dental insurance, meal vouchers, and transportation vouchers.
  • Wellhub Pharmacy agreement and birthday day off.

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