Global Operations Center
Há 7 dias
The Global Operations Center (GOC) Engineer is a key part of our 24x7 operations team, responsible for monitoring, initial incident triage, basic troubleshooting, and first-level escalation. You will be on the front lines ensuring availability and responsiveness across critical services.
This is an excellent opportunity for someone with a strong interest in operations, monitoring tools, and cloud technologies to grow in a dynamic, high-impact team.
Key Responsibilities:
- Design and implement comprehensive monitoring solutions microservices running on AWS EKS.
- Develop and maintain monitoring-as-code using Terraform/CloudFormation
- Create custom dashboards, alerts, and runbooks for complex distributed systems.
- Implement distributed tracing across microservices and serverless functions.
- Monitor infrastructure, applications, and security alerts using tools such as Datadog, Splunk, or Prometheus.
- Follow documented SOPs and runbooks to triage and resolve routine incidents.
- Escalate non-resolvable or high-priority issues to the appropriate teams.
- Perform daily health checks and support planned change validations.
- Log and document all actions taken during shift in ticketing systems.
- Participate in shift handovers with clear and complete status updates.
- Maintain familiarity with system dashboards and performance metrics.
- Contribute to documentation improvements and feedback loops for alert tuning.
- Participate in on-call rotation and respond to critical monitoring alerts
- Perform root cause analysis using metrics, logs, and traces
- Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
- Conduct post-mortems and implement monitoring improvements.
- Build monitoring to detect issues before they impact customers.
Required Qualifications:
- 5+ years of experience in infrastructure monitoring, DevOps, or SRE roles.
- 3+ years of hands-on experience with AWS cloud services
- 2+ years working with Kubernetes/container orchestration
- Experience in NOC, helpdesk, or IT operations.
- Familiarity with Linux commands, system health checks, and incident logging.
- Willingness to work in a rotating shift environment.
Automation Experience:
- Shell scripting for automation (Bash, PowerShell)
- Infrastructure as Code using Terraform or CloudFormation
- Git version control and CI/CD pipeline experience
Preferred Qualifications:
- Exposure to tools like ServiceNow, Datadog, or Splunk.
- Prior experience in 24x7 operations or production support.
- Strong written communication and documentation skills.
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