Global Operations Center

Há 7 dias

São Paulo, São Paulo, Brasil Nimble Tempo inteiro R$90.000 - R$120.000 por ano

The Global Operations Center (GOC) Engineer is a key part of our 24x7 operations team, responsible for monitoring, initial incident triage, basic troubleshooting, and first-level escalation. You will be on the front lines ensuring availability and responsiveness across critical services.

This is an excellent opportunity for someone with a strong interest in operations, monitoring tools, and cloud technologies to grow in a dynamic, high-impact team.

Key Responsibilities:

  • Design and implement comprehensive monitoring solutions microservices running on AWS EKS.
  • Develop and maintain monitoring-as-code using Terraform/CloudFormation
  • Create custom dashboards, alerts, and runbooks for complex distributed systems.
  • Implement distributed tracing across microservices and serverless functions.
  • Monitor infrastructure, applications, and security alerts using tools such as Datadog, Splunk, or Prometheus.
  • Follow documented SOPs and runbooks to triage and resolve routine incidents.
  • Escalate non-resolvable or high-priority issues to the appropriate teams.
  • Perform daily health checks and support planned change validations.
  • Log and document all actions taken during shift in ticketing systems.
  • Participate in shift handovers with clear and complete status updates.
  • Maintain familiarity with system dashboards and performance metrics.
  • Contribute to documentation improvements and feedback loops for alert tuning.
  • Participate in on-call rotation and respond to critical monitoring alerts
  • Perform root cause analysis using metrics, logs, and traces
  • Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
  • Conduct post-mortems and implement monitoring improvements.
  • Build monitoring to detect issues before they impact customers.

Required Qualifications:

  • 5+ years of experience in infrastructure monitoring, DevOps, or SRE roles.
  • 3+ years of hands-on experience with AWS cloud services
  • 2+ years working with Kubernetes/container orchestration
  • Experience in NOC, helpdesk, or IT operations.
  • Familiarity with Linux commands, system health checks, and incident logging.
  • Willingness to work in a rotating shift environment.

Automation Experience:

  • Shell scripting for automation (Bash, PowerShell)
  • Infrastructure as Code using Terraform or CloudFormation
  • Git version control and CI/CD pipeline experience

Preferred Qualifications:

  • Exposure to tools like ServiceNow, Datadog, or Splunk.
  • Prior experience in 24x7 operations or production support.
  • Strong written communication and documentation skills.

  • Global Operations Intern

    1 semana atrás

    São Paulo, São Paulo, Brasil Equinix Tempo inteiro R$30.000 - R$40.000 por ano

    Global Operations InternJR-155111HybridRio de JaneiroSao PauloInterns and ApprenticesPart timeWho are we?Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity...

  • Technical Operations Manager, Data Center Tech

    Há 23 horas

    São Paulo, São Paulo, Brasil Google Tempo inteiro R$90.000 - R$120.000 por ano

    Minimum qualifications:Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.7 years of experience in Electrical, Mechanical/HVAC, or Controls/Automation experience in an industrial/commercial environment.5 years of experience in a data center or facilities environment....

  • Global Human Resources Operations Sr Director

    3 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    **Do you know Bunge?**Distributed in more than 40 countries, a world leader in oilseed processing and one of the largest producers and suppliers of vegetable oils, fats, and proteins for more than two centuries, Bunge works to connect farmers to consumers to provide essential food, ingredients, and fuels for the world. With 117 years in Brazil, we have more...

  • Payment Operations Global Processing Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Overview Join to apply for the Payment Operations Global Processing Specialist role at Wise . Wise is a global technology company, building the best way to move and manage the world's money. Job Description We are looking for a Payment Operations Specialist to pioneer a Global Processing team in São Paulo, Brazil to help our customers receive their funds...

  • Global Emergency Operations Center Latam Regional

    3 semanas atrás

    São Paulo, São Paulo, Brasil Aon Tempo inteiro

    **About AON**Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.At Aon, you'll be part of a team which...

  • Manager - Global Customer Success Operations

    3 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Manager - Global Customer Success Operations Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. About The Role Are...

  • Global Mobility

    3 semanas atrás

    São Paulo, São Paulo, Brasil Keeta Global Tempo inteiro

    OverviewProcess Management / RedesignIndependently handle end-to-end mobility lifecycle processes. Develop "as-is" → "to-be" process maps under guidance to gain efficiencyGovernance & ComplianceImplement risk-based governance triggers into daily workflows (e.g., automated expiry alerts).Track regulatory changes and implement risk-mitigation protocols for...

  • Global Mobility

    3 semanas atrás

    São Paulo, São Paulo, Brasil Keeta Global Tempo inteiro

    Overview Process Management / Redesign Independently handle end-to-end mobility lifecycle processes. Develop "as-is" → "to-be" process maps under guidance to gain efficiency Governance & Compliance Implement risk-based governance triggers into daily workflows (e.g., automated expiry alerts). Track regulatory changes and implement risk-mitigation protocols...

  • Global Corporate Affairs Functional Operations

    3 semanas atrás

    São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Johnson & Johnson is currently recruiting for a Global Corporate Affairs Functional Operations Senior Manager - New Consumer Health Company. This position may be located in Skillman, NJ; High Wycombe, England; Zug, Switzerland; Dijon, France; Sao Paulo, Brazil.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson...

  • Manager Operations, Chep Pallets

    3 semanas atrás

    São Paulo, São Paulo, Brasil Brambles Group Tempo inteiro

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...