Operations Manager

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview:

We are looking for talented professionals to join our Operations & Strategy team within the Mobility business unit This is an exciting opportunity for individuals who are highly analytical, data-driven, and passionate about solving complex business challenges.

As an Operations Manager, you will play a key role in defining and executing business strategies, leading a high-performing team, and driving initiatives that directly impact both passenger and driver experience. You will operate in a fast-paced and dynamic environment, where your leadership, problem-solving skills, and ability to translate data into actionable insights will be critical to achieving business goals.

This position also offers the opportunity to participate in a rotation program, with exposure to different teams within the Mobility business unit, creating space for development and diverse experience.

Role Responsibilities:

• • Marketplace Analysis & Strategy: Monitor marketplace performance, analyze data, and identify opportunities for improvement across pricing, demand, supply, and customer experience.
• Data-Driven Decision Making: Leverage internal and external data to develop strategies that optimize operations, enhance efficiency, and drive business growth.
• Process & Product Improvement: Redesign workflows, propose product improvements, and ensure seamless operational execution.
• Engagement & Optimization: Create and execute strategies that improve driver and passenger engagement, ensuring marketplace balance and loyalty.
• Team Leadership: Manage and develop a team of specialists, providing tools, mentorship, and guidance to achieve objectives.
• Cross-Functional Collaboration: Act as a bridge between Operations, Product, Marketing, CRM, and other teams to align objectives and execute projects effectively.
• Culture & Development: Cultivate a fun, inclusive, and growth-oriented team culture, balancing high performance with a supportive environment.

Role Qualifications:

• Bachelor's degree in Engineering, Statistics, Business Administration, Economics, or related fields.
• 3–6 years of experience in data analytics, operations, or strategy roles (experience in marketplaces, mobility, or tech is a plus).
• Proven experience managing and developing teams, with strong people leadership skills.
• Strong strategic vision combined with a hands-on mindset for execution.
• Proficiency in data analytics tools: advanced Excel; SQL knowledge is highly valued.
• Excellent analytical and problem-solving skills, with the ability to translate insights into concrete actions.
• Strong communication and interpersonal skills, able to collaborate and influence across multiple stakeholders.
• Ability to prioritize tasks and manage multiple projects in a dynamic environment.
• Fluent English required; additional languages are a plus.
• An entrepreneurial spirit and sense of ownership, with a passion for driving results and building impactful solutions.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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