Operations Manager

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview:

The New Business Operations team is the critical link between strategy and execution. We take the strategic agreements forged by our Business Development team and turn them into fully operational, scalable, and successful solutions. As an Operations Manager, you will be a hands-on leader, responsible for the tactical implementation of our partnerships and ensuring they deliver on their promise.

Role Responsibilities:

• Designing and implementing the end-to-end operational processes required to launch and scale new strategic partnerships.
• Leading and mentoring a team of operations managers and analysts, setting a high bar for data-driven decision-making and execution excellence.
• Acting as the primary operational counterpart for our strategic partners, ensuring smooth collaboration and alignment.
• Conducting deep-dive data analysis, customer segmentation, and financial modeling to identify risks, opportunities, and pathways for growth within our partnerships.
• Developing and monitoring key performance indicators (KPIs) and building dashboards to track the operational health and commercial success of our initiatives.

Role Qualifications:

• 6+ years of experience in a role like business operations, sales operations, management consulting, or a similar analytical and strategic function.
• Proven experience leading teams and managing complex, cross-functional projects from concept to completion.
• Exceptional analytical and quantitative skills; you are hands-on and highly proficient with SQL, data modeling, and data visualization tools
• A strategic mindset with a demonstrated ability to think big picture while also mastering the operational details.
• Excellent stakeholder management skills and the ability to thrive in a fast-paced, results-oriented environment.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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