French - English and Spanish Trilingual Remote Customer Service Representative Positions

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil OnSpot Travel Group Tempo inteiro R$25.000 - R$45.000 por ano

Company Description

OnSpot is a provider of in-destination assistance and concierge services for modern travelers. Our goal is to address the challenges faced by independent travelers by providing exceptional assistance and fostering a community of smart travelers. We strive to provide a unique and seamless experience for travelers while they explore new destinations.

Role Description

Are you a Trilingual professional fluent in English, French, and Spanish with advanced, native proficiency, or fluent in all 3 languages?

OnSpot Travel Solutions is actively seeking a dynamic and empathetic individual to join our team as a
Customer Success Representative.

In this position, you will play a key role in ensuring client satisfaction by effectively handling inquiries and providing exceptional customer service.

This is a full-time remote role for a French-English speaker or a French-English and Spanish speaker. These roles require fluency in French and English or French-English and Spanish, strong written/verbal communication, and problem-solving skills.

Responsibilities:

Process agency and client requests through phone, email, and internal CRM systems.

Manage on-spot and emergency requests promptly and efficiently.

Handle urgent requests from our clients, payment issues, modifications, ongoing case follow-ups, and special requests.

Ensure client requests are processed accurately and to their satisfaction.

Qualifications:

Bilingual proficiency in French and English language

Excellent customer service and communication skills

Ability to handle customer inquiries and resolve issues effectively

Strong problem-solving skills

Ability to multitask and work in a fast-paced environment

Attention to detail and accuracy

Excellent phone etiquette and customer service orientation.

Intermediate computer skills, including familiarity with the Office package and internet navigation.

Strong organizational skills, with the ability to prioritize tasks

Previous experience in the travel and hotel sector is a plus, but not mandatory.

Ability to work independently and resolve customer service issues.

Problem-solving mindset with a focus on process improvement.

Ability to work under pressure while maintaining professionalism.

Detail-oriented, adaptable, assertive, responsible, and enthusiastic.

Additional Attributes:

Quick learner with the ability to act on constructive feedback.

Creative, inventive, and curious.

Able to adapt to changing priorities.

Assertive and accountable.

Enthusiastic, with a positive and smiling demeanor.

Availability and dependability

Stable Internet Connection

Functional Computer/Laptop/ headset

Flexible Availability for scheduling:

The nature of this position requires flexibility. Other than day shifts, candidates should be available to work weekends, nights, and holidays. Please consider this requirement before applying.

Our Organization values excellence in client service, innovation, and a positive work culture.

Apply now to embark on an exciting journey with OnSpot Travel Solutions

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