Jr Customer Service Analyst

Team Overview and Job responsibilities 

We are looking for JUNIOR CONTRACT ANALYST a to join our team.

Based in Sorocaba, Brazil, you will be responsible for carrying out the activities of preparing Offers for the supply of materials and services, and meeting the needs of customers, offering the appropriate product according to its applicability and aiming to contribute to the service and support to the Sales area

Roles & Responsibilities:

Participate in the preparation of plans, together with the management of the Business Units (BU) to define goals, strategies and sales policies, subsidizing and supporting decisions with information and market data, as well as analyzing and monitoring the results of the plans and targets for the necessary adjustments, ensuring the achievement of results.

• Carry out an economic analysis of sales proposals, taking into account all decision variables, including financial, delivery times, technical specifications, targeting other competent areas, in search of service improvement and full compliance with customer needs.
• Provide customer service by clarifying doubts regarding the sales proposal, discounts, organizing Company identification documents to present to the customer, offering contribution and technical improvement.
• Carry out pre-sales follow-up, preparing a strategy for negotiating deadlines, advising customers when specific unscheduled events occur.
• Conduct internal and external meetings with customers and other Prysmian departments.
• Participate in continuous improvement projects focused on customer experience.

Who are we looking for?

We are looking for a candidate with the following skills and motivations: 

• Degree in Engineering, Business Administration, Economics, Logistics and related areas. Proven experience in the commercial/logistics/administrative area, managing and offers, or related functions, required to master the main activities of the position.
• Analytical capacity, Excellent communication, Resilience, Multitasking, Empathy, Independent and Innovative profile, Leadership and People Management will be considered as basic skills for the evaluation.
• Specific knowledge: SAP, BI Tools and Advanced Excel.
• Desirable: Fluent in English and/or Spanish.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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