Account Development Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Business Development Coordinator – Acquirer Management is responsible for managing relationships with a portfolio of Acquirers and Payment Facilitators partners. The position focuses on account management, business development, and operational execution to expand Amex's acquiring footprint and deliver sustainable growth.

Main Responsibilities

• Oversee and manage daily interactions with assigned acquiring partners.
• Identify, prospect, and secure new partnerships to support business expansion.
• Develop and implement account strategies aligned with organizational objectives.
• Conduct routine business reviews with partners, monitor key performance indicators, and address any operational challenges promptly.
• Spot and act on opportunities to boost transaction volumes and increase merchant acceptance.
• Assist in preparing proposals, building business cases, and renewing contracts as needed.
• Ensure partners comply with all contractual and operational standards.
• Collaborate with cross-functional teams such as product, operations, finance, legal, and risk to support business initiatives.
• Gather and relay market and client insights to inform strategy and product innovation.
• Support broader client initiatives in partnership with senior business development leaders.
• Operate with a robust risk mindset, maintaining a strong control environment and ensuring that every action upholds Amex's commitment to trust, security, and service.

Skills & Qualifications

• At least 5 years of experience in payments and acquiring, with direct expertise in client account management.
• Demonstrated strength in relationship-building and account management.
• Solid skills in financial analysis and performance evaluation.
• Experience in negotiation and contract management.
• Ability to craft and deliver compelling business presentations.
• Familiarity with payment industry trends and the acquiring landscape.
• Outstanding communication and interpersonal abilities.
• Strong organizational and project management skills.
• Self-motivated, results-driven, and capable of working independently.
• Experience thriving in a matrixed, cross-functional environment.
• Proficiency in English is required; Spanish language skills are an asset.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.