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Area Manager Outbound, Fulfillment Center
2 semanas atrás
Area Manager Outbound, Fulfillment Center
Join to apply for the Area Manager Outbound, Fulfillment Center role at Amazon
Role Overview
As an Area Manager - Outbound and Delivery, you will play a crucial role in our complex and fast-paced logistics network.
This dynamic position combines responsibilities across our Fulfillment Center (FC) and Delivery Station (DS) operations, requiring a versatile leader who can seamlessly manage both outbound processes and delivery preparations.
You\'ll be at the forefront of our customer-facing operations, ensuring that millions of packages are processed efficiently and prepared for timely delivery.
Your focus will span four key areas: safety, quality, customer experience, and productivity.
You\'ll be responsible for leading a diverse team of associates, optimizing processes, and driving continuous improvement in our outbound and delivery operations.
This role offers a unique opportunity to gain comprehensive experience in Amazon\'s logistics ecosystem.
Your decisions and innovations will directly impact Amazon\'s ability to meet and exceed customer expectations, playing a vital part in our mission to be Earth\'s most customer-centric company.
As an Area Manager, you\'ll also be instrumental in shaping Amazon\'s future leaders.
You\'ll mentor and develop your team, fostering a culture of excellence and innovation.
This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering results that directly impact customer satisfaction.
Key job responsibilities
Team Leadership
Manage and develop a team of warehouse associates and delivery personnel
Oversee performance, provide training, and address team member needs
Collaborate with other Area Managers to balance labor and ensure efficient operations
Operational Management
Review work forecasts and set productivity targets to meet overall building objectives
Oversee the outbound process from order fulfillment to last-mile delivery preparation
Monitor and improve KPIs such as On-Time Dispatch and First Day Delivery Success
Safety & Compliance
Implement and support all safety programs and ensure OSHA compliance
Maintain a safe work environment for all associates in both FC and DS areas
Process Improvement
Identify and lead process improvement initiatives using Lean tools
Analyze metrics to find root causes and drive operational enhancements
Develop practical solutions to complex problems without compromising quality
Cross-functional Collaboration
Liaise with internal teams and external partners to ensure smooth outbound and delivery operations
Communicate daily metrics and report exceptions to relevant departments
Innovation & Adaptability
Embrace and lead change in Amazon\'s fast-paced environment
Support the implementation of new systems and processes in outbound and delivery operations
A day in the life
Work flexible schedules, including nights, weekends, and holidays as required
Operate in both Fulfillment Center and Delivery Station settings
Thrive in a dynamic, fast-paced atmosphere
Basic Qualifications
Bachelor\'s degree or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Speak, write, and read fluently in English
Employee and performance management experience
Speak, write, and read fluently in Portuguese
Preferred Qualifications
Performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.
Company - Amazon Servicos de Varejo do Brasil Ltda.
Job ID: A3060888
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, Distribution, and Supply Chain
Industries
Software Development
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