Remote Support Specialist Associate

Job description:Job SummaryAs a global leader in food processing and packaging, Tetra Pak delivers cutting-edge solutions that ensure food safety and quality worldwide.Our success is driven not only by advanced technologies, but also by the people behind them—professionals who are passionate about innovation and committed to protecting what's good.Within our global Services organization, theRemote Support Hubplays a key role in our Next Generation Service Operations, providing 24/7 technical support to customers in over 160 countries.You will interact remotely with customers and internal teams, gaining exposure to global best practices and contributing to solutions that keep food safe and available everywhere.As part of Tetra Pak's Next Generation strategy, you will be empowered to learn, collaborate, and make a difference from day one—building the foundation for a successful career in a dynamic, innovative, and customer-focused organization.As aRemote Support Specialist Associate, you will join a team of experts who resolve the most complex and critical cases escalated from our customers' production sites.Working closely with senior specialists, you will learn to diagnose and solve advanced automation and equipment issues using industry-leading digital tools and methodologies in the food and beverage industry—helping customers keep their high-speed production lines running efficiently.This position offers a unique opportunity to understand how our equipment and automation systems operate as a whole, combining mechanical and digital components to deliver reliable performance.You will be trained in our automation platforms, with a strongfocus on Beckhoff technologies and their ecosystem, including TwinCAT and EtherCAT.Candidates with prior experience in automation programming—especially using Beckhoff—will have a strong advantage.Experience with other platforms such as Siemens, Rockwell, or SCADA systems is also valued as a foundation.This role is designed for recent graduates with a strong interest in automation, programming, and mechatronics—especially those who enjoy hands-on work and are curious about how industrial systems operate in real-world settings.While the position naturally aligns with profiles focused on industrial automation and system integration, we also welcome candidates from broader technical backgrounds who are eager to grow in this direction.This is a development opportunity for individuals who want to build their careers by learning, collaborating, and making a meaningful difference.This position will be based in Monte Mor, SP.Tetra Pak does not offer visa or relocation support for this position.We strongly encourage applications from individuals belonging to underrepresented or minorized groups, including women, Black, Indigenous, LGBTQ+ people, people with disabilities, and others.What you will doAs a Remote Support Specialist Associate, you will:Participate in the remote resolution of complex automation cases via phone, chat, and email for customers and Tetra Pak field teams;Lead remote troubleshooting sessions, document solutions, and ensure customer satisfaction before closing support cases;Collaborate with field engineers and global competence networks to share knowledge and drive continuous improvement;Support initiatives to enhance equipment reliability, availability, and performance;Continuously develop your technical and problem-solving skills through training and project participation.Profile description:We believe you haveA recent degree in Mechatronics, Automation, Electronics, Electrical Engineering, Computer Science, or other related technical fields;Basic programming knowledge, ideally in languages such as Python, C++, Pascal, or structured text used in industrial automation;A strong interest in industrial automation, equipment functionality, and how mechanical and digital systems interact in real-world production environments;Curiosity and a hands-on mindset, with a desire to learn and grow in the field of automation programming;Experience or familiarity with Beckhoff technologies (TwinCAT, EtherCAT) is a strong advantage.Exposure to other platforms such as Siemens, Rockwell, or SCADA systems is also valued;A profile aligned more with automation programmers than traditional IT roles (e.g., network or server administrators);Strong communication skills, customer focus, attention to detail, and a proactive attitude;Willingness to work in a remote support environment, solving complex technical issues collaboratively and efficiently.We offer:We Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscapeA culture that pioneers a spirit of innovation where our industry experts drive visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket competitive compensation and benefits with flexible working arrangementsApply NowIf you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at This job posting expires onOctober 26, ****.Diversity, equity, and inclusion is an everyday part of how we work.We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed.We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.Jeisson Javier Castillo Guerrero