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Network Customer Success Engineer

Há 21 horas


Juazeiro do Norte, Brasil Allianceit Inc Tempo inteiro

This is a remote position to work from LATAM collaborating with US clients.100% Remote Work21 USD per hourTitle : Customer Success EngineerAs a Customer Success Engineer within the LATAM SASE team, you will be part of a business-critical capability to enable our customers' secure environments across the LATAM region.You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.ResponsibilitiesAssist customers in implementing SASE solutions and fully integrate these into their security and networking operationsBe the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teamsServe as a customer advocate in influencing product roadmap and improvementsCoach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence programIdentify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or elevate as neededDevelop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needsBe a Go-To customer expert on SASE security solutions and become a Subject Matter expert over timeRequired QualificationsIn-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.Enterprise-level designing / troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP / IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)Knowledge of Linux (including BASH and Python scripting)#J-*****-Ljbffr