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**About Us**At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work.Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.We operate in 145+ countries while proudly maintaining headquarters in New Zealand.**The Role**Reporting to the Technical Sales Lead, Mining, the Technical Sales Specialist will enhance our customer service program by providing exceptional support throughout all stages of customer interaction, from pre-purchase evaluations to assisting experienced users.This role involves building strong relationships by understanding customer needs and implementing effective solutions.Success in this role is measured by meeting revenue targets, receiving positive customer feedback, resolving technical issues effectively, and ensuring high user uptake of product upgrades.I**n this role, you will have the opportunity to**:- Develop revenue targets and focus on license sales, support, training, and project revenue.- Identify and create opportunities, organize user forums, and assist in pre-sale activities.- Provide remote and in-person technical support, conduct user "health checks," and train new Project Geologists.- Test and assess emerging products, gather customer feedback, and maintain the Closing the Gaps Process.- Maintain customer contact, monitor satisfaction, support product upgrades, and identify business opportunities.- Organize and host user forums to discuss what's going on in the market and the current challenges and gather market intelligence- Drive growth and support customers across Latin America.- Collaborate with the business team by setting up demos, webinars and supplying product information to prospective customers who may be evaluating our software- Be a 'CRM' champion by ensuring the accurate maintenance of the database and 'Closing the Gaps' process, which provides Product Management with vital market information relating to new product/feature development- Diversify your skills by collaborating with the software development teams to understand user needs better- Training and Development: Conduct training sessions for new Technical Sales Specialist, ensuring they are well-equipped with the necessary skills and knowledge to perform their roles effectively.- Mentorship and Support: Provide ongoing mentorship and support to junior geologists, fostering a collaborative and supportive work environment that encourages professional growth and development.- Leading by Example: Demonstrate best practices in project management, technical support, and customer engagement, setting a high standard for the team to follow and inspiring them to achieve their best.**To be successful in this role, you should have**:- Minimum 7 years of experience in geoscience- Specialized knowledge in geoscience software modeling solutions, ideally including Seequent's software.- University degree in Geoscience or Geology- Experience in Geostatistics and Mining Operations, underground and open-pit mining operations, and the Latin American mining markets.- Excellent knowledge of the entire mining chain- Advanced Portuguese and English proficiency (written and verbal), Spanish is a plus- Excellent interpersonal skills for building relationships within large, multi-functional teams.- Strong business acumen, assessment, judgment, and critical thinking abilities.**Additional Information**The Technical Sales Specialist position at Seequent follows an Office based work schedule, requiring the employee to work in the office from Tuesday to Thursday during standard office hours.The remaining days of the week can be worked remotely, providing flexibility while ensuring consistent in-person collaboration and support during the core mid-weekdays**Posting Close Date**: 01/01/2024LI-TS**Our Commitment to Equity, Diversity, and Inclusion**At Seequent, we champion the uniqueness of each individual.Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are.If you require accommodation during our recruitment process, please let our Talent Acquisition team know.We are here to ensure a fair opportunity for all.**Benefits of being a Seequenteer and why you'll love being on our team.**We aspire to be pioneers of positive change in the way organisations work with the underground.We work collaboratively, stay curious, make change happen and have a global impact.We bring our authentic selves to work and are enthusiastic about what we do.Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in.Please ask your Talent Acquisition Specialist.**How to apply
