Operations Specialist

Há 3 dias

Manaus, Brasil Bebeeoperational Tempo inteiro

Transforming the guest experience starts here.About this Role:Craft seamless move-in experiences for guests, encompassing entry methods, registrations, parking assignments, and requests.Ensure timely receipt of all necessary paperwork prior to check-in and follow up with relevant parties accordingly.Foster exceptional guest satisfaction through effective communication.Collaborate with internal and external teams to expedite urgent maintenance issue resolution via organized work orders.Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.Analyze and validate reports sent from vendors post-move out, ensuring accuracy.Communicate charges post-stay from our vendors clearly and transparently.Prioritize timely issue resolution in line with internal Service Level Agreements.Identify common pain points experienced by guests and contribute to ongoing process improvement initiatives.Provide regular feedback to Team Leaders and managers to address needs and resolve issues.Qualifications and Skills:Bachelor's degree in business, hospitality, operations or a related field.Minimum 2-4 years of working experience with substantial operational exposure.Proficiency in computer skills is essential.Strong organizational, problem-solving, and multitasking abilities are required.Excellent attention to detail and communication skills are crucial.Hospitality and start-up experience is advantageous.Prior customer-facing experience is beneficial.Why This Role Matters:This role plays a pivotal part in delivering exceptional guest experiences and driving business success.
If you're passionate about creating seamless and memorable interactions, we encourage you to apply.

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