It Network Operations Professional

Há 2 dias


Canoas, Brasil Bebeenetwork Tempo inteiro

Job Title:Information Technology Support Specialist Job Description:We are seeking a highly skilled Information Technology Support Specialist to join our team.As a key member of our IT department, you will be responsible for providing technical support and assistance to our internal teams and customers.Key Responsibilities:Basic knowledge of network devices such as switches, routers, and wireless access points, preferably CISCO and Riverbed.Understanding of assigning switch ports to specific VLANs.Patching phone ports to switches as needed.Basic troubleshooting of Avaya VOIP phones, with knowledge of basic configuration.Troubleshooting issues with fiber links between switches, including visualization of errors and communication with remote technical teams.Replacing network switch chassis blades when required.Good understanding of data center infrastructure management applications.Regular visual checks of IDF rooms for cooling and power status, including UPS alarms and PDU health.Basic knowledge of monitoring tools such as Solarwinds.Networking and operating system basics.Assisting network and data center admins (internal, customer, and vendor) during technical troubleshooting.Basic knowledge of hardware, including servers and storage devices.Understanding monitoring tool outcomes.Basic knowledge of ITSM tools, preferably ServiceNow.Basic knowledge of backup technologies, preferably EMC Avamar.Basic knowledge of operating systems, including Windows 2003 servers Enterprise/Standard Edition, UNIX, and Linux.Basic knowledge of Windows 2003 Active Directory structure, MS Exchange 2003, and File/Print Server.Experience in SLA-based environments.Knowledge of server performance monitoring, preferred.



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