Strategic Technical Partnership Lead

Job DescriptionAbout the roleAs a Strategic Technical Partnership Lead, you will play a key role in driving strategic partnerships and delivering technical services to our clients, ensuring their success and maximizing the value of our solutions.Our clients come in many shapes and sizes, span multiple software platforms, and each one has its own unique story and internal flows.The Strategic Technical Partnership Lead will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.Externally, you'll be working with brand-name retailers who are looking to reduce online fraud rates and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact for the Integrations team.The end goal of the Strategic Technical Partnership Lead is to own the technical aspects of integration efforts, upsells, and cross-sales to accelerate our merchants' growth.What You'll Be DoingServe as the main technical focal point for our enterprise merchants, leading upsells, cross-sales, and other effortsAnalyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilitiesBuild, monitor, and execute joint project plans with clientsWork closely with Account Management, Sales, and Support teams as a technical subject matter expert and offer technical support for new and existing products and servicesProactively initiate and design process improvements, tools, features, and product enhancementsRequired Skills and QualificationsWe're looking for someone with:Advanced English proficiency to effectively communicate in a professional environmentAt least 4 years of experience as a technical account manager/integrations engineer/solution engineer/technical project manager working with multiple enterprise customers' technical and business teamsClient-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources)Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutionsExperience working with databases and querying languages (e.g., SQL)Excel in critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationshipsProven technical background with API integrations; should be comfortable reading logs and source codePrior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organizationEnthusiastic problem solver with a proactive approachSuperb English writing and communication skillsPrior B2B SaaS/PaaS/IaaS experienceExperience working with e-commerce and/or payments industry - an advantageExperience with eCommerce platforms such as Shopify and Magento - an advantageBenefitsBy joining our team, you'll have the opportunity to work on challenging projects, develop your skills, and contribute to the growth of our clients.You'll also have access to training and development opportunities, flexible work arrangements, and a collaborative work environment.OthersIf you're passionate about technology, customer service, and partnership-building, we'd love to hear from you.Please submit your application, and let's discuss how you can make a meaningful impact in this role.