Technical Service Manager

Technical Service Manager - Enterprise Cloud Services
Requisition ID: 432325
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Margarita Salazar
Recruiter Name: Thais Nadim
Additional Locations:
EXPECTATIONS AND TASKS
We are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM).
You will contribute to SAP\'s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.
You will act as a trusted technical advisor to our customers and partners.
This includes analyzing customer's business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
Understand the customer business, goals, and challenges to suggest solutions & services
Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
Design optimal SAP configuration to maximize system performance and availability.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelor\'s degree or higher in one of the following areas: Computer Science, Engineering, Information Management
Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
Hyperscalers certification (AWS, Azure, GCP) is a plus
Analytical, solution-oriented and experience in working with cross-cultural teams
WORK EXPERIENCE
Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
Among that, strong experience in customer facing role and should have excellent command on de-escalating the critical situations.
Hands on experience with working knowledge of Unix/Linux flavors
Hands on experience with working knowledge of SAP HANA and Sybase databases
LANGUAGE SKILLS
Spanish is a plus
SAP\'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees.
We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.
If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******
Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Requisition ID: 432325
Posted Date: Sep 4, 2025
Work Area: Information Technology
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location: Sao Paulo, BR,
Job Segment:
Service Manager, Information Technology, IT Manager, Computer Science, SAP, Customer Service, Technology
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