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1 semana atrás

Ituiutaba, Brasil Tech Mahindra Business Process Services Tempo inteiro

Role: Associate- Technical SupportLocation: Sao Paulo, BrazilLanguages required: Portuguese+Spanish+EnglishSalary: BRL R$ 2450/monthResponsibilities: • Technical support by ticket to ensure closure according to ITIL incident management process.• Follow-up/update of tickets for each call to ensure timely closure.• Ownership of calls and tickets, directing for resolution and communication with the customer.• Carry out the incident management lifecycle process, starting with incident registration to call closure and customer satisfaction survey.• Troubleshooting application support issues• Troubleshooting printers• Troubleshooting VPN software and collaboration tools• Troubleshooting password reset tools and remote control tools• Troubleshooting MS Windows and Office, desktops, laptops, and networksQualifications:Experience – Essential• Understanding of computer systems• Experience working in a 24/7 environment.Experience – Desired• 1-2 years of experience in a similar role.• Experience in Desktop support, application support• Exposure to ITSM ticketing tools (e.g. SN0 W)Skills and knowledge• Excellent verbal and written communication skills.

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