Manager Operations Bps Brazil
Há 6 dias
Role PurposeDrive continuous improvement initiatives across BPS operations to enhance efficiency, reduce costs, and improve service quality.Collaborate with cross-functional teams to identify process gaps and implement best practices.Key ResponsibilitiesProvide timely and meaningful reporting to senior management.Plan and implement strategies to ensure account profitability.Handle client interactions and manage escalations (calls or in-person).Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.Monitor daily productivity against defined service level standards.Perform audit checks on client-defined compliance requirements.Coach and monitor Team Leads and AMs in day-to-day operations and people management.Develop continuous learning processes for the team.Supervise and support team members to ensure delivery meets or exceeds client quality standards.Represent the organization during client visits and reviews.Lead process re-engineering projects to optimize workflows and reduce cycle times.Develop and maintain process documentation, SOPs, and compliance standards.Partner with stakeholders to implement digital tools and automation for operational efficiency.Monitor KPIs and prepare dashboards to track improvement outcomes.Conduct training sessions on process excellence methodologies for team members.Required / Preferred Skills & CompetenciesStrong knowledge of BPS operations and service delivery models.Provide timely and meaningful reporting to senior management.Plan and implement strategies to ensure account profitability.Handle client interactions and manage escalations (calls or in-person).Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.Monitor daily productivity against defined service level standards.Perform audit checks on client-defined compliance requirements.Coach and monitor Team Leads and AMs in day-to-day operations and people management.Develop continuous learning processes for the team.Supervise and support team members to ensure delivery meets or exceeds client quality standards.Represent the organization during client visits and reviews.Proficiency in process mapping tools and data analysis (Excel, Power BI).Excellent communication and stakeholder management skills.Ability to manage multiple projects and deliver within timelines.QualificationsBachelor's degree in Business, Engineering, or related field.3–5 years of experience in process improvement within BPS or shared services.Preferred Certification in Lean Six Sigma or equivalent.#J-*****-Ljbffr
-
Manager Operations BPS Brazil
1 semana atrás
Sorocaba, Brasil Tech Mahindra Tempo inteiroRole Purpose Drive continuous improvement initiatives across BPS operations to enhance efficiency, reduce costs, and improve service quality. Collaborate with cross-functional teams to identify process gaps and implement best practices. Key Responsibilities Provide timely and meaningful reporting to senior management. Plan and implement strategies to ensure...
-
Operations & Finance Manager - Brazil (F/m/x)
1 semana atrás
Sorocaba, Brasil OMICRON electronics Tempo inteiro***The Operations & Finance Manager will play a critical role in ensuring the smooth functioning of our company’s operational and financial processes. This position is responsible for optimizing operational efficiency and overseeing financial transactions and managing budgets. This role will be responsible for day-to-day operations, ensuring efficient...
-
Sorocaba, Brasil Omicron Electronics Tempo inteiro***The Operations & Finance Manager will play a critical role in ensuring the smooth functioning of our company's operational and financial processes.This position is responsible for optimizing operational efficiency and overseeing financial transactions and managing budgets.This role will be responsible for day-to-day operations, ensuring efficient resource...
-
Operations & Finance Manager - Brazil (F/m/x)
1 semana atrás
Sorocaba, Brasil OMICRON electronics Tempo inteiro***The Operations & Finance Manager will play a critical role in ensuring the smooth functioning of our company’s operational and financial processes. This position is responsible for optimizing operational efficiency and overseeing financial transactions and managing budgets. This role will be responsible for day-to-day operations, ensuring efficient...
-
Operations Manager
4 semanas atrás
Sorocaba, Brasil Virtual Work World Tempo inteiroRole : Operations Manager (Salon, Spa, and Aesthetic industry - MUST) Role Specifics : Client's Profile Founded in New Jersey in 1997, this award-winning luxury salon and wellness spa is more than a destination for beauty; it's a space for transformation, self-expression, and connection. With multiple locations and a commitment to continuous growth, they've...
-
Brazil Distribution
Há 2 dias
Sorocaba, Brasil Prysmian Group Tempo inteiroTeam Overview and ResponsibilitiesWe are seeking a Logistics, Distribution, and Warehousing Manager to join our team.Based in Sorocaba, Brazil, this position will be responsible for managing distribution and inbound and outbound logistics operations across three sites in Brazil, ensuring compliance with agreed delivery deadlines, balancing supply and demand,...
-
Sr.Trade Compliance Manager LATAM
2 semanas atrás
Sorocaba, Brasil Nextracker Inc. Tempo inteiroJoin Nextracker, a global leader in solar trackers, where innovation meets ambition. At Nextracker, we pride ourselves on our entrepreneurial spirit and corporate ambitions, driving the future of renewable energy. As a key player in our team, you'll be at the forefront of managing trade compliance and mitigating trade‑related risks, such as tariffs. Your...
-
Compliance Manager LATAM
3 semanas atrás
Sorocaba, Brasil Nextracker Tempo inteiroJob Description : Join Nextracker a global leader in solar trackers where innovation meets ambition. At Nextracker we pride ourselves on our entrepreneurial spirit and corporate ambitions driving the future of renewable energy. As a key player in our team, you’ll be at the forefront of managing trade compliance and mitigating trade‑related risks such as...
-
Compliance Manager LATAM
2 semanas atrás
Sorocaba, São Paulo, Brasil Nextracker Inc. Tempo inteiro R$60.000 - R$120.000 por anoJob Description:Join Nextracker, a global leader in solar trackers, where innovation meets ambition. At Nextracker, we pride ourselves on our entrepreneurial spirit and corporate ambitions, driving the future of renewable energy. As a key player in our team, you'll be at the forefront of managing trade compliance and mitigating trade-related risks, such as...
-
Sales Manager
2 semanas atrás
Sorocaba, Brasil ABB Tempo inteiro**Sales Manager - Motion Brazil**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:**This...