Customer Support Agent
Há 3 dias
Company Description Genesis is an ecosystem of IT companies focused on building global innovative products.It is among the largest global app developers, with over 400 million downloads worldwide and tens of millions of monthly users.Genesis has co-founded now independent tech companies such as Jiji, BetterMe, and Headway, and is actively developing successful projects like OBRIO, Universe, AMO, and Boosters.The company is recognized as a top IT employer in Central and Eastern Europe and Ukraine.Role DescriptionThis is a full-time remote role for a Customer Support Agent (German and English) at EverHelp by Genesis.The Customer Support Agent will handle daily customer inquiries, provide exceptional customer satisfaction, and troubleshoot issues.The agent will communicate effectively in both German and English to deliver top-notch customer support and service.QualificationsProficiency in Customer Support, Customer Service, and Customer SatisfactionStrong Communication skills in both German and EnglishExperience in Troubleshooting and resolving customer issuesExcellent problem-solving skills and attention to detailAbility to work independently and remotelyPrevious experience in a similar role is a plusBachelor's degree in a related field is beneficial
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