Customer Service Expert

2 semanas atrás


Curitiba, Brasil Bebeecustomersupport Tempo inteiro

Job OpportunityCustomer Support Expertise Required:The position of Customer Service Specialist requires a professional with exceptional customer support skills, who can effectively resolve inquiries and complaints while managing customer accounts to deliver an outstanding experience.Key Responsibilities:Respond to customer inquiries via phone, email, chat, and social media in a timely manner.Identify and resolve customer issues by troubleshooting problems and providing effective solutions or escalating when necessary.Update and maintain accurate customer records and account information in the system.Maintain comprehensive knowledge of products and services to provide accurate information and guidance.Build positive relationships with customers through empathetic communication.Performance Metrics:Customer satisfaction ratingsIssue resolution efficiencyAccount management accuracyRequirements:At least 1 year of related experience and/or a relevant degreeExcellent written and verbal communication skills in EnglishAbility to thrive in a fast-paced environmentStrong organizational abilitiesMeticulous attention to detailCollaborative team spiritCommitment to confidentialityA quiet, private workspace is preferred


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