Customer Success Manager

CUSTOMER SUCCESS MANAGER - LATAM São Paulo, Brazil | Full-time Are you a true customer advocate and their trusted advisor?
Are you obsessed about ensuring customers get the best out of the technology?
Do you enjoy helping customers to optimally use the product?
If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization
Role Overview: As Customer Success Manager and Solution Consultant for the South America region, you'll play a pivotal role in driving customer success and expanding Netcore's presence in the vibrant South American market.
You'll be responsible for providing technical solutions and consulting services to prospective and existing customers, ensuring they derive maximum value from our CEE platform.
This role offers high visibility, ample growth opportunities, and the chance to shape the future of customer engagement in South America.
The Impact you will create in the Job: Drive post-sales activities, including onboarding, consulting and ongoing support, to ensure successful adoption and usage of Netcore's solutions.
Collaborate closely with sales, sales development and other cross-functional teams to craft tailored solutions that address customer needs and drive value.
Assist with product demonstrations, presentations, and workshops for new and existing customers to showcase the capabilities of Netcore's CEE platform, effectively communicating both technical and business benefits.
Act as a trusted advisor to customers, offering strategic guidance on leveraging Netcore's products to achieve their business goals and drive ROI.
Conduct deep discovery sessions with prospective and current customers in South America to understand their business objectives, technical requirements, and challenges.
Represent Netcore at industry events, conferences, and meetups in the South America region, building brand awareness and fostering relationships within the community.
What we are looking for?
Passionate and committed individuals with a customer-first mindset and a drive for delivering exceptional results.
3-5 years of experience in a combination of sales engineering, solutions consulting, or customer success roles within the SaaS or MarTech industry.
Strong technical aptitude, with the ability to understand and articulate complex technical concepts in a clear and concise manner.
Excellent communication skills, both verbal and written, with fluency in English and Portuguese (Spanish proficiency is a plus).
Ability to work collaboratively in a fast-paced, cross-functional environment, supporting multiple stakeholders across different geographies.
Startup experience or familiarity with the startup culture is highly desirable.
Why Netcore?
Being first is in our nature.
The first and leading AI/ML-powered marketing automation enabling better customer engagements for businesses of all sizes with cutting-edge technologies that include AI, automation, top-notch product experience, customer data platform, communication API and multi-channel client engagement options, - a comprehensive customer experience platform to enhance and exhilarate the client journey.
Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.
Netcore has a perfect combo of experience as well as an agile mind.
We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.
Headquartered in Mumbai, we have our global footprints across 10 countries worldwide.
Being certified as a Great Place to Work for three consecutive years only reinforces Netcore's principle of being a people-centric company – where you will not be just an employee but a family member of the organisation.
A career at Netcore is more than just a job — it's an opportunity to shape the future.
For more information, please visit netcorecloud.com or follow us on LinkedIn .
What's in it for you?
Immense growth, continuous learning and consult the top-notch brands Work with some of the most innovative brains A fluid work environment Opportunity to explore your entrepreneurial mind-set Open culture where your creative bug gets activated.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying
We need your unique perspective for our continued innovation and success
So let's converse
Our inquisitive nature is all keen to know more about you.