Customer Success Manager

3 semanas atrás

Belo Horizonte, Minas Gerais, Brasil Marketing Ninjas Tempo inteiro
About UsMarketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully.Job OverviewWe're looking for a Client Success Manager (CSM) who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as the primary point of contact for our clients, ensuring they see maximum value from our services and continue to grow with us. This role requires exceptional communication skills, a strong command of English with minimal accent, and a proactive approach to client engagement.Key ResponsibilitiesClient Onboarding & Relationship Management:
Guide new clients through the onboarding process, ensuring a smooth and positive experience.Ongoing Support & Strategy:
Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.Retention & Growth:
Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.Issue Resolution:
Address client concerns promptly and professionally, working with internal teams to resolve any challenges.Training & Education:
Educate clients on best practices for using our Marketing Ninjas Lead Engine, powered by GoHighLevel.Performance Monitoring:
Track client success metrics and proactively reach out to offer guidance and improvements.Collaboration:
Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.What We're Looking ForExperience:
2+ years in a client success,

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