Jr Customer Service Analyst

Há 2 dias

Itupeva, Brasil Markem-Imaje Tempo inteiro

**Mission**
Provide service to LATAM customers of OpCos MS and JK, acting as the main point of contact for customers with full involvement from the preparation of the offer to its delivery to the customer and to customers (indirect sales).
Monitor everything from order implementation to invoicing.
Support for the sales and technical team at OpCos MS and JK LATAM.
**What you'll do**
- Maintain productive relationships with the existing customers
- Taking care of all requests providing the quotes to customer for approval.
For the request in Br need to check first the local stock and inform/coordinate with the planning dept. of M.I. Br and eventually ask place the intercompany PO.
- Taking care of all the orders, from the receiving of it to the delivery to end customers.
- Monitor and maintain the local stock under control.
Work close with the logistic and financial team of M.I.
- Run reports and perform analysis to drive sales actions and improve overall OpCos MS and JK LATAM
- Make weekly reports of the sales B with all the controlling info process.
- Monthly survey of sales related to agents, which receives a commission and send it to Sales Manager for approval and later for her to issue an invoice and them to MI financial team to make payment.
- Manage all the heads RMA from customers, forward to RMA dept for analysis and taking care of the full process from the return of the damage heads to the replacement with the new one.
For the Br sales make reports with the serial number/customer/invoice to share with heads dept in Italy.
- In cooperation with tech dept and if need generate the WO and monitor it.
Prepare and send to the customers for approval all the reports of the techs after service, the PO for the service.
With the approval send to M.I. it to bill it.
- Organizing everything related to our participation at fairs in Brazil.
Dealing with the organization of the event for the reservation of the booth.
Taking care of the builder of the booth, logistic etc.
Purchase all the utilities required for the booth (water, electricity, security, food etc.,).
Help/reserve hotels, flights.
After the show's make a report with all expenses, number of visitors, etc.
**Critical experience and knowledge**
- Education: Bachelor's degree in Business Administration and related areas.
- Experience with customer service (B2B)
- Skills: Verbal and written communication, Negotiation, influence without authority, organization, and time management.
- Languages: Advanced English, Advanced Spanish
**Ideal competences - Nice to Have**
- Postgraduate or MBA (related areas)
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we're looking for, then apply
We can't wait to hear from you
Work Arrangement : Hybrid
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Job Function : Customer Service

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