Network Infrastructure Specialist

Há 2 dias


Curitiba, Brasil Bebeeinfrastructure Tempo inteiro

Job Title: Network Infrastructure SpecialistWe are seeking a skilled professional to provide first-line monitoring and coordination of network incidents across multiple locations.This individual will act as the main communication point between clients and Managed Service Providers (MSPs), ensuring timely updates, incident tracking, and clear communication with internal stakeholders.Key Responsibilities:Monitor network events and incidents, escalating as needed.Coordinate with MSPs for updates and resolution progress.Communicate incident status, impact, and resolution details to the team.Track, document, and report network incidents following established SLAs and procedures.Support escalation and root cause analysis processes when required.Maintain up-to-date records of communication, incident logs, and service documentation.Requirements:Experience in Network Operations, NOC, or related technical support roles.Basic understanding of network infrastructure (LAN/WAN, routers, switches, connectivity).Familiarity with incident management and ticketing systems.Strong English communication skills, both written and verbal.Excellent organizational and coordination abilities.



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