Support Engineer, Sap Ams Fi-Fscd

Applications open until NOVEMBER 22, ****Remote work model: RemoteResponsibilities and assignments5+ years of experience in SAP's Financial Services – Collections and Disbursements (FSCD) / Financial Accounting (FI – AP/AR) configurations and processes5+ years direct support of application end-users in a corporate environmentProven previous team leading experienceDeep working knowledge of supporting business processes2-3 years hands-on experience supporting SAP S/4HANAAnalytical, logical problem resolution skillsKnowledge of localizations: architecture, implementation, and key functionalityDemonstrable history solving complex problems across multiple modulesKnowledge and configuration experience in SAP with the formulation of systems account structureCollections and Disbursements tools and techniquesHandling cross-industry tasks linked to collections/disbursementsHandling of premium and other insurance-related paymentsProcessing incoming payments and related tasksStrong background in Broker Collections, Coinsurance, Management of Premiums and ClaimsExperience with lifecycle development of SAP customizations, enhancements, system requirements and functional specifications, testing and training materialAbility to gather requirements from business usersAbility to clearly write Functional Specification documentsQuality Assurance including TestingEssential Duties and ResponsibilitiesProvide Team Leadership for a small team of support engineersSolve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technologyWork closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experienceProvide remote-based functional support & training for multiple SAP modulesSupport client customizations, sharing implementation and best practices adviceDevelop application break fixes for critical product defectsCreate scripts to identify, analyze and correct data issuesManage one or more key assigned accounts as a technical/functional advisorProvide hands-on assistance using proprietary tools in a test environment or via remote client connectivityBe a pro-active contributor to a support organization which is running 24x7x365; be able to work flexible hours, including evenings, weekends and holidays and monitor email outside standard business hoursCollaborate with team members in a virtual team environment to extend field experience to different client situationsContribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experienceSkillsSuperb troubleshooting skills and tenacity in problem solvingPassion for customer support and ability to build long-term working relationships with clientsStrong knowledge of key application functionality, tables, and relationshipsDeep knowledge of SAP customization/extension methodologiesExcellent interpersonal, presentation and communication skills – verbal & writtenAttention to detail and ability to learn quicklyExtreme focus on client satisfactionAbility to work independently and as part of a teamAbility to work calmly and professionally in high pressure situationsAbility to work remotely from a home-based office in a virtual environmentRequirements and qualificationsPreferred QualificationsThe best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC), including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules, and knowledge of underlying technologyExperience with FSCD integration with (Financial Services – Policy Management - FS-PM; Financial Services – Claims Management - FS-CM) would be an advantageKnowledge of any Country Specific Solutions would be an advantageA consulting background, while not mandatory, would be usefulExperience with localizations and global implementations would be an advantageLanguage skills would be a welcome advantageEducationBachelor's Degree in computer science or related field or equivalent experienceProcess stagesStep 1: RegistrationStep 2: Entrevista R&SStep 3: Entrevista ClienteStep 4: Carta PropostaStep 5: Hiring#J-*****-Ljbffr