Senior Director

DescriptionTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Senior Director - LATAM Delivery Head to be part of our team in Brazil, so if you are pursuing professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award-winning Fortune 500 companyKey ResponsibilitiesLead TSYS solutions delivery, in all its aspects, in support of the LATAM region business:Customer Delivery Relationship Management:Enables differentiated levels of service to clients by ensuring world-class delivery resultsBuilds & maintains strong, sustainable, trust-based client relationships up to board levelServes as the "go to" person for senior client stakeholdersActs as an escalation point for client concerns or conflicts on non-routine delivery issuesRegularly communicates delivery status, risks & dependencies to the client at senior levels to ensure ongoing alignment of priorities & expectationsLeads or participates in client steering committee meetings or governance boardsDrives & implements lessons learned for continuous improvement with clientsInternal Stakeholders Delivery ManagementServes as the "go to" person for senior internal leadershipBuilds & maintains strong, sustainable, trust-based relationshipsActs as an escalation point for concerns or conflicts on non-routine delivery issuesRegularly communicates delivery status, risks & dependencies to senior internal leadership to ensure ongoing alignment of priorities & expectations with business objectivesLeads or participates in internal steering committee meetings or governance boardsDrives & implements lessons learned for continuous improvementReports monthly financial forecasts & actualsSupports pre-sales discussions where delivery input is neededProject/Programme Oversight & Delivery AssuranceOwns the successful delivery of implementations/conversions & BAU projects, ensuring they meet scope, timeline, budget and quality expectationsEnsures timely & effective actions are taken to get amber/red projects back to green & stakeholders aligned/informed accordingly to avoid surprisesAddresses resourcing challenges proactivelyDirects & supports team members to resolve complex issuesDefines & monitors KPIs & SLOs to meet client commitmentsDefines & monitors expense budgetsEnsures billable projects yield forecast monthly revenue to meet targetsBuilds & maintains strong governance with third parties to meet delivery objectivesLine ManagementOwns the overall achievement of TSYS solutions delivery KPIs & goalsReports progress/status against KPIs & goals to delivery leadershipMentors & grows delivery managers with a focus on client delivery excellenceFosters a culture of accountability, quality & client-focusAligns delivery planning & execution to organizational processes, tools & best practicesRelentlessly focuses on identifying & implementing opportunities to improveEnsure the team is appropriately resourced & skilled to meet current & future needsFull line management responsibility for all team members e.g. Recruitment, performance mgmt., salary decisions etc.Minimum RequirementsBachelor's Degree in Business, Technology or a related fieldProven end to end project leadership experience in the payments industry is mandatoryExperience of leading implementations with significant data migrations & integrations involving multiple clients in a virtual, multi-national cross functional team environmentExperience of driving continuous improvements in projects/service delivery by identifying root causes, streamlining processes & aligning teams to client expectationsDemonstrated ability to build sustainable relationships up to C level with clientsStrong communication capabilities to effectively manage up, down & across the enterpriseResults orientated with a track record of successful delivery to meet financial targetsStrong understanding of delivery financials, forecasting & commercial contractsProven line management experience, developing high performing teamsExcellent written & spoken English and SpanishAvailability to work in Campinas on a hybrid modeFlexibility to travel