Team Leader

1 dia atrás

São Paulo, São Paulo, Brasil Tech Mahindra Tempo inteiro

**Quem Somos?
**
Somos a Tech Mahindra, empresa do GrupoMahindra, uma multinacional Indiana e está presente no Brasil e em +90 países.
Somos mais de profissionais que nos ajudam a conectar experiências.
A Tech Mahindra representa o mundo conectado, oferecendo experiências de tecnologia da informação inovadoras e centradas no cliente, permitindo que empresas, colaboradores e a sociedade cresçam.
Nós realmente acreditamos que a tecnologia torna isso possível, mas são as pessoas que fazem isso acontecer.
Diversidade Cultural, de Gênero e de Habilidades se alinham nos nossos pilares do Rise e nos permite "Diversidade de Pensamentos", que capacita nossos stakeholders a crescer.
**Team Leader - Infraestrutura**
- Supervisão da equipe de atendimento ao cliente
- Monitoramento de alertas nas ferramentas
- Revisão do ciclo de vida dos tickets
- Monitoramento das filas de atendimento no sistema de ligações, CHAT e tickets
- Ponto focal para escalações do cliente
- Revisões de tickets e processos
- Criação de processos e rotinas para melhoria do projeto
- Analise de SLA
- Acompanhamento de KPIs
- Garantir um canal de comunicação interno para equipe
- Dividir as atividades entre os membros da equipe
- Apoio no controle da folha de ponto
- Reuniões com o cliente e apresentação de resultados e alinhamento
- Espanhol será um diferencial
- Feedbacks periodicos para os analistas de atedimento

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