Applications Analyst – Five9, Calabrio, And Concord Fax
1 dia atrás
Job OverviewOptimize Contact Center Operations Globally — Join HCLTech in Mexico CityWe are seeking a skilled Applications Analyst with hands-on expertise in Five9, Calabrio, and Concord Fax.This is your opportunity to work with cutting-edge technologies that support customer experience, workforce optimization, and compliance in regulated environments.Role: Applications Analyst – Five9 / Calabrio / Concord FaxManage and optimize contact center operations using Five9 for call routing and operations, and Calabrio for workforce performance and analytics.Handle secure document transmission via Concord Fax, ensuring compliance with data protection standards.Collaborate with customer service, IT, and compliance teams to deliver seamless and secure communication workflows.Monitor system performance and implement improvements to enhance customer interactions and operational efficiency.RequirementsMust be available to work remotely from Brazil during the initial period, with mandatory relocation to Mexico after the probation period.What We OfferBe part of a purpose-led organization with a global footprintWork on technologies that enhance customer experience and operational excellenceCollaborate with diverse, cross-functional teamsEnjoy career mobility, continuous learning, and a culture of inclusionSeniority Level and Employment TypeMid-Senior levelFull-timeJob Function and IndustriesConsulting, Engineering, and Information TechnologyIT Services and IT Consulting, IT System Design Services, and IT System Operations and MaintenanceHCLTech is an equal opportunities employer and welcomes applications from diverse candidates.#J-18808-Ljbffr
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Business Analyst
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Automated QA Engineer
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