Reverse Logistics Analyst

Há 2 dias

São Paulo, São Paulo, Brasil Shopee Tempo inteiro

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Browse our Operations team openings to see how you can make an impact with us.
**About the Team**:
- You will be responsible for operational and administrative tasks related to reverse logistics shipments from import operations, by working closely with a third-party logistics team to ensure that all steps to complete the reverse logistics are carried out on time.
You'll be the focal point to share the operation's insights to the teams in Brazil and Asia, giving them inputs to improve the process to reduce cost, lead time and customer experience.
- Support the day-to-day return activities in the warehouse including daily interaction with the third-party logistics.
- Collaborate on reporting and data-related projects with cross-function departments.
- Collect data and information to provide visibility of the operation to the team.
- Be the focal point between operation in return warehouse and Shopee Logistics team to fast track all projects related to improving logistics efficiency.
- Responsible for coordinating and collaborating with colleagues at the warehouse solving internal problems when they occur.
- Make sure that all necessary information to ensure returns are moving and received.
- Pushing external and internal stakeholders for initiatives approved by management.
- Identify critical activities and standardize processes.
- Map and answer main issues in reverse logistics;
- Manage on a daily/hour basis several KPIs and quickly identify trends and solve issues in advance;
- Coordinate activities together with warehouse and third party logistics).
Also, the correct reverse flow following warehouse processes and all system status requirements.
**Requirements**:
- Bachelor's degree in Foreign Trade, Engineering, Business or related fields.
- Advanced Excel knowledge.
- Advanced English level to interact with international stakeholders and regional teams.
- Previous experience in logistics operations, especially reverse.
- Experience dealing with bureaucratic processes, customs broker experience will be considered a plus.
- Quick to respond actions needed for sudden operational concerns.
- The person will be needed to be visiting operations regularly.
- Strong background in troubleshooting operational issues;
- Knowledge in Data Studio or Power BI is a plus.

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