Customer Experience Specialist

Há 5 horas


Ituiutaba, Brasil Atrium Educação Tempo inteiro

REQUISITOS• Experiência prévia em Customer Success ou Atendimento a Clientes Premium, de preferência em educação executiva, consultoria ou programas de mentoria.• Excelente comunicação oral e escrita, com habilidade para construir relacionamento de confiança e proximidade.• Capacidade analítica para interpretar métricas de engajamento, satisfação e retenção, propondo ações corretivas. (hurn, NPS, engajamento, LTV, etc).• Organização, autonomia e disciplina para gerenciar múltiplos atendimentos simultâneos.• Perfil colaborativo, com maturidade para lidar com demandas estratégicas e operacionais.• Formação superior completa (Administração, Direito, Comunicação, Psicologia ou áreas correlatas).Vaga exclusiva para mulheresExperiência em eventos será grande diferencialVaga 100% presencial na cidade de LondrinaATRIBUIÇÕES • Conduzir onboarding, treinamentos e reuniões estratégicas (QBRs) com clientes.• Antecipar problemas e atuar de forma proativa para evitar churn.• Identificar oportunidades de expansão (upsell/cross-sell).• Transformar feedbacks em insights para produto, vendas e operações.• Apoiar na logística e no relacionamento durante eventos online e presenciais A• Atuar lado a lado com as monitoras e a liderança para identificar gargalos, propor soluções e otimizar a jornada das mentoradas.REMUNERAÇÃO E BENEFÍCIOS(i) Remuneração Fixa + Comissão + Estrutura da Variável;(ii) Gym Pass;(iii) Plano de saúde;(iv) Auxílio Alimentação;(v) Day off no aniversário;(vi) Possibilidade de ascender para cargo de liderança.



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