Senior Director, Customer Success

Há 10 horas


Teresina, Brasil Remote Jobs Tempo inteiro

Employer Industry: Technology and AutomationWhy consider this job opportunityTarget annual compensation of $*******k OTE + equityOpportunity for career advancement and growth within a high-performing teamWork remotely with flexibilitySupportive and collaborative work environment focused on professional developmentChance to lead and influence customer success strategies for a diverse range of clientsWhat to Expect (Job Responsibilities)Lead and develop a regional team of Customer Success Managers and Customer Success EngineersDefine and execute the North America customer success strategy aligned with global objectivesDrive customer outcomes such as retention, upsell, cross-sell, and advocacyDesign scalable processes and frameworks to support an expanding customer baseCollaborate cross-functional teams to enhance customer experience and drive growthWhat is Required (Qualifications)15+ years of experience in customer success, account management, or related functions, with at least 8+ years in senior leadership rolesProven experience scaling customer success functions in high-growth environmentsTrack record of leading distributed, cross-functional teams to meet retention and growth targetsDeep understanding of SaaS business models and customer lifecycle managementBachelor's degree or equivalent experience requiredHow to Stand Out (Preferred Qualifications)Exceptional executive presence, influencing, and negotiation skillsStrong data-driven decision-making and analytical capabilitiesDemonstrated success in change management and leading teams through transformation#J-*****-Ljbffr


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