Product Analyst

Há 13 horas

Ituiutaba, Brasil Snaphunt Tempo inteiro

The OfferFlexible working optionsWork alongside & learn from best in class talentWork within a company with a solid track record of successThe JobKey Responsibilities:Product Analytics:Conduct deep-dive exploratory analyses to understand user pain points, "ah-ah" moments, and product usage insights.Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development.Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance.Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.Conduct quality checks on analytics events and recommend enhancements to amplify product performance.Participate actively in agile processes, from design through implementation and deployment.Call Center Analytics:Analyze performance metrics (call volumes, handle times, abandonment, NPS/CSAT, agent productivity) to uncover trends and opportunities.Partner with Operations, Product, and CX teams to translate call data into process and product recommendations.Develop dashboards and KPI frameworks to drive decisions around call routing, workforce optimization, and automation.Run root-cause analyses to pinpoint inefficiencies and improve customer journeys.Influence product roadmaps and automation initiatives with thoughtful data insights.Lead A/B tests and other experiments to measure outcomes in call center performance.The Profile5+ years of experience in data/product analysis, including call center analytics.SQL expertise; comfortable with complex queries, including CTEs and window functions.Proficiency in BI tools like Sigma, Tableau, or Power BI; experience with DBT is a plus.Basic knowledge of Python and Git.Strong data experimentation and statistical analysis background.Expertise in call center platforms and KPIs; Genesys experience is a plus.Excellent around cross-functional collaboration (Product, Engineering, CX, Ops).Strong problem-solving, critical thinking, and business acumen.Creative, proactive, organized, and growth-minded.Fluent in English (written and verbal).The EmployerOur client believes financial opportunity should be more personalized and fairer. They develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. While their core operations are based in the United States, they are excited to be setting up their presence in Argentina as they continue to grow globally. From their employees to their dealers, partners, and borrowers, they've built a company and a culture around a resolute belief in the promise and power of diversity. They value independent and critical thinking - and they're looking forward to building a strong local team in Argentina to support our mission.

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