(Fluent German

OverviewCustomer Support Consultant, remote (Luxury Brand) – fluent German & English.Join our multicultural, multilingual team and work from home in a luxury-brand environment.What You Will DoProvide exceptional customer support via emails and callsHandle inquiries in the global CRM following established processesBuild positive and long-lasting relationships with customersCommunicate with potential customersAccurately update and categorize leads in the systemSecurely work with customers\' sensitive informationApply the latest customer happiness practicesMaintain working knowledge of our client\'s products and servicesWhat You Need to SucceedFluent German and English (C1 written and spoken for both languages is a must)Previous experience in luxury customer supportAttentive to detailsExperience in sales is an advantagePositive and responsible attitudePersonal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Benefits and PerksSchedule: 5 days per week, rotating 4 shift types: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM (Brazil time)Fully remote work opportunityInclusive international environmentCompensation in USDBonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management focused on your growth and long-lasting cooperationOpportunities for self-developmentAbout SupportYourAppSupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally.We work with clients from over 30 countries and speak over 60 languages.Since ****, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide.We treat our team with care and aim for a positive experience.We welcome people with diverse backgrounds and experiences.Please send your CV in English, highlighting your outstanding skills.Visit our website: We are a multinational company with unbiased views.The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally prohibited characteristic.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer ServiceIndustries: IT Services and IT Consulting#J-*****-Ljbffr