
Technical Support Associate
1 semana atrás
Job Title: Technical Support AssociateWe are seeking a highly skilled and motivated Technical Support Associate to join our team.
As a key member of our IT department, you will be responsible for providing technical support and assistance to our users.Key Responsibilities:Respond to and resolve requests and incidents reported by users regarding systems and hardware on workstations;Install and configure computers, peripherals and accessories for new projects/collaborators;Support and update all operating systems available on the network for workstations;Evaluate the capacity and performance of workstations;Maintain an inventory of workstations, cell phones, peripherals and spare parts for hardware;Create and maintain procedures regarding processes, systems and hardware on workstations;Request the purchase of workstation, cell phone and peripheral equipment;Contribute to initiatives to improve the services offered, methods and processes;Contribute to a collaborative work environment, encouraging the exchange of experiences that help in the personal and professional growth of everyone;Keep up to date in your area of expertise.Essential Skills and Qualifications:Knowledge of Windows and macOS operating systems;Knowledge of hardware (laptop, desktop, printers and peripherals);Knowledge of TCP/IP Network;Knowledge of Microsoft Office 365;Troubleshooting skills.Highly Desirable Skills:Knowledge of Linux operating systems;Knowledge of Active Directory (AD) on prem and Azure;Microsoft administration and security tools (MS Defender, Intune, MDM).
About Us:We provide digital engineering and modernization services to leading enterprises and digital native companies.
Our technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
We value diversity and inclusivity in our hiring process, focusing solely on skills and qualifications.
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