Customer Success Manager

Há 7 horas


Manaus, Brasil Bebeesuccess Tempo inteiro

Customer Success Manager RoleWe are seeking a highly skilled Customer Success Manager to join our team.This is an excellent opportunity for a seasoned professional to drive business growth and deliver exceptional customer experiences.Develop strong relationships with customers, sales teams, partners, and internal stakeholders to ensure seamless collaboration and communication.Lead a team of Customer Success Engineers to drive performance metrics, including CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement.Work closely with cross-functional teams to implement and operationalize solutions that meet customer objectives.Key Responsibilities:Directly support customer requests, coordinate, and prioritize timely resolutions to ensure high customer satisfaction.Develop a comprehensive understanding of business challenges faced by customers and map features and associated business benefits to address their needs.Serve as a customer advocate in influencing product roadmap and improvements to drive business value.Qualifications:8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting.3+ years of experience in people management roles.Strong consulting and project management skills, with the ability to work well with client teams at different levels of technical and non-technical depth.



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