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OverviewWhy consider this job opportunity:Remote work flexibility, allowing you to work from anywhereOpportunity for career advancement and growth within the organizationEngage in meaningful work that enhances customer experience in healthcareCompetitive salary and comprehensive benefits packageWork in a supportive and collaborative environment focused on continuous improvementResponsibilitiesLead program and project initiatives, overseeing deliverables and action plansAssess and document business processes to enhance quality and efficiencyDevelop and implement strategies to improve customer satisfaction and retentionCollaborate with various teams to support business process needs and new service introductionsManage operational controls and compliance activities, ensuring stakeholder awareness of issues and risksQualificationsBachelor's Degree in a related field of study5-7 years of demonstrated leadership experience in HR Shared Services, HR Generalist, or HR Business Partner roles in large organizationsProven program and project management experienceStrong knowledge of HR functional processes and systemsEffective communication skills with all levels of the organizationPreferred QualificationsStrong working experience in customer experience or customer successKnowledge of Lean and/or Six Sigma principlesExperience with Workday, ServiceNow, and automation technologiesProficiency in CRM software and customer support toolsAbility to manage shifting and competing priorities effectivelyWe prioritize candidate privacy and champion equal-opportunity employment.
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