Production Support Analyst

1 semana atrás

Rio de Janeiro, Rio de Janeiro, Brasil Bairesdev Tempo inteiro

At BairesDev, we've been leading the way in technology projects for over 15 years.
We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
Production Support Analyst at BairesDev
We are seeking a Production Support Analyst to help and guide users with their ERP and internally developed tool requests by following pre-established procedures, improving existing processes, and ensuring compliance through effective auditing.
Due to the diverse nature of our responsibilities, this fully remote position offers flexibility in daily tasks.
You'll interact with users across the company to gain a comprehensive understanding of company-wide processes and implement improvements that streamline operations, requiring a multidisciplinary approach and keen attention to detail in solving varied problems and solutions.
What You'll Do:
- Interact with users to gain better understanding of their requests, communicate any obstacles, and keep them updated about their requests.
- Solve simple and minor configuration issues.
- Ensure all client requests are acknowledged and addressed promptly, maintaining a high level of responsiveness.
- Support the implementation of new audit frameworks and best practices to improve process efficiency.
- Conduct business audits to assess compliance, identify gaps, and recommend enhancements.
What we are looking for:
- 2+ years in tech support or similar role.
- 2+ years of experience in an administrative, operations, compliance, or process-related role.
- 2+ years of customer-facing experience (internal clients).
- Advanced level of English.
How we do make your work (and your life) easier:
- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Join a global team where your unique talents can truly thrive

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