Onsite Support Technician
Há 2 horas
This position is onsite client in Carajás - PA.**Job Summary****Responsibilities**- Provide technical support for a customer's end users.- Open tickets for incidents and maintain the customer incident management and CMDB systems.- Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests.This includes installing, configuring, maintaining, and removing video equipment as requested.- Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues.- Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.- Update and maintain customer video environment-documentation and process documentation.- Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.- Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.- Validate end-to-end service functionality upon completion of installation activities.- De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.**Education & Experience Recommended**- Associate degree or equivalent experience preferred.- 2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices.**Preferred Certifications**NA**Knowledge & Skills**- Knowledge Microsoft Teams rooms and conferencing essential.- Experience with installing and troubleshooting Poly video conferencing devices.- Experience with Trouble Ticket and Incident Management software systems preferred.- Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.- Must be highly organized, detail-oriented, self-motivated, and able to work with little supervision.- Good verbal and written communication skills a plus.- Proficiency in speaking, reading and writing English preferred.- 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.- Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus.- 1 year of working knowledge of H.320, H.323 and SIP protocols preferred.**Disclaimer**LI-POST
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Onsite Support Technician
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Belém, Brasil Hewlett Packard Tempo inteiroThis position is onsite client in Carajás - PA. **Job Summary** **Responsibilities** - Provide technical support for a customer’s end users. - Open tickets for incidents and maintain the customer incident management and CMDB systems. - Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing,...
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Bim Technician
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Bim Technician
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Behavioral Health Technician- Aba
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Belém, Brasil Clarvida Tempo inteiroJoin to apply for the Behavioral Health Technician- ABA role at Clarvida3 days ago Be among the first 25 applicantsJoin to apply for the Behavioral Health Technician- ABA role at ClarvidaAbout Your RoleAs a Behavioral Health Technician, you will provide one-to-one services to children and adolescents between the ages of 2-24, who are confronted with serious,...
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Bim Technician
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Belém, Brasil AG&E Structural Engenuity Tempo inteiroWe are seeking a detail-oriented and collaborative **BIM Technician** to join our team in Belem, Pará. In this role, you will support project teams by developing and managing Building Information Models that help transform concepts into reality. Working closely with senior BIM staff and project managers, you’ll play a key role in creating accurate...
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Onsite Wintel Engineer,
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Sailpoint Developer
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Customer Success Manager
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Kinetiq Health Clinical Program Manager
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