(Fluent English) Technical Support Consultant, Web Hosting

(Fluent English) Technical Support Consultant, Web Hosting & Billing (remotely)1 week ago – Be among the first 25 applicantsWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse industries.So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.Excited?Let's see what it takes.What you will do:Deliver outstanding technical support via emails and chatsAssist customers with account-related issues and general support questionsPerform basic troubleshootingEscalate complex Level 2 issues to higher-level support teams when requiredBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross-functional specialistsWhat you need to succeed in this role:Excellent English communication skills (at least C1 level)1-3 years of experience in technical or customer supportExperience with eCommerce, web hosting, and billing systems (Stripe, PayPal)Ability to handle billing inquiries, refunds, subscriptions, and account issuesBasic web hosting support knowledge (logins, site access, domain checks)Technical background with basic HTML and CSS knowledgeExperience with CRM tools and ConfluenceStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with IntercomBenefits:Flexible scheduleOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsThe items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.Seniority levelAssociateEmployment typeContractJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at SupportYourApp by 2x.Get notified about new Technical Support Consultant jobs in Greater Buenos Aires.#J-*****-Ljbffr