Sales & Account Management Support Specialist (Remote)

Location: RemoteEmployment Type: Part-Time (with potential to grow into Full-Time)Experience Required: Minimum 3 years in sales support, account management, or client servicesAbout the Role:Radar Hire is seeking a proactive and detail-driven Sales & Account Management Support Specialist to support a marketing and analytics firm that specializes in helping private medical practices grow.The company has worked with a wide range of medical specialties to generate measurable marketing results since ****.This role offers the unique opportunity to work closely with the company's Managing Director and CEO—acting as a critical liaison between leadership and the production team.You'll support sales operations, client relationship management, reporting, and project coordination across marketing campaigns.This is a high-impact role for someone who thrives in fast-paced environments, loves working with data, and enjoys being part of a tight-knit, mission-driven team.Key ResponsibilitiesClient Success & Relationship ManagementLead client onboarding experiences, ensuring smooth transitions from sales to implementationAttend strategy meetings to capture client objectives and translate them into actionable plansProactively manage client requests, creating clear task assignments and communicating completion statusTake ownership of client retention metrics and contribute to account growthHandle day-to-day client communications while escalating strategic decisions appropriatelyData Analysis & ReportingGather data from HubSpot, Google Analytics, Microsoft Clarity, and Meta Ads PlatformBuild and maintain client-facing reports that tell clear stories with complex dataEnsure dashboards remain accurate and reflect real-time campaign performanceTransform raw data into actionable insights that clients can understand and act uponProactively prepare data summaries to eliminate last-minute "go find this" requestsNavigate advanced Excel/Google Sheets functions to extract meaningful patterns and trendsProject Coordination (Wrike)Create and manage Wrike tickets based on client requests and sales communicationsCustomize Wrike blueprints for new project launchesParticipate in daily 8:30 AM production coordination callsDeliver weekly production status updates to stakeholders and clientsMonitor project timelines and proactively communicate potential delays or issuesMaintain organized project documentation to reduce unnecessary team questionsSales Support & Meeting PrepPrepare comprehensive pre-call materials for new business and client meetingsReview previous call notes and organize relevant background informationCreate meeting checklists to ensure all necessary data and materials are readyManage post-call action items and track completion through to resolutionSupport contract processes through DocuSign and maintain accurate recordsSchedule and confirm client meetings across multiple stakeholdersRequired Skills & Qualifications3+ years in sales support, account management, or client services rolesHubSpot CRM expertise: Deal creation, custom properties, pipeline management, and reportingAdvanced Excel/Google Sheets: Pivot tables, VLOOKUP, complex formulas, and data visualizationProject Management: Proven experience with Wrike )Marketing Analytics: Working knowledge of Google Analytics, Microsoft Clarity, and Meta Ads ManagerData storytelling: Ability to simplify complex metrics into clear client communicationsClient retention experience: Track record of maintaining accounts and identifying growth opportunitiesExcellent communication: Strong written and verbal English skills with professional presenceTechnical RequirementsProficient in HubSpot CRM, Google Analytics, Microsoft Clarity, Meta Ads PlatformExperience with Wrike project management systemComfortable with DocuSign and digital contract workflowsAbility to learn new platforms quickly and become the team expertPersonal AttributesProactive problem-solver: You anticipate needs before they become urgent requestsDetail-obsessed: Nothing slips through the cracks on your watchClient-focused: You genuinely care about delivering exceptional experiencesComfortable with ambiguity: You can create structure where none existsTeam player: You communicate clearly and support colleagues across departmentsSelf-directed: You manage your time effectively with minimal supervisionWorking HoursPart-Time to start, with the potential to transition to Full-TimePreferably aligned with U.S. business hoursMust be available for daily 8:30 AM production calls (U.S. Eastern Time)Why JoinDirect access to results-driven, growth-oriented entrepreneursClear expectations and goals with opportunity to make an immediate impactWork with autonomy and be a key player in scaling a businessWhat We Offer:Competitive compensation (based on experience and schedule)Opportunity to grow into a full-time role with leadership exposureWork closely with a mission-driven team focused on results for private practicesHigh-impact role in a fast-growing agency environmentLong-term career potential with skill development and mentorshipIf you are interested in this position, please apply here: Job Type: Part-timePay: R$2, R$3,****** per monthExpected hours: 20 per week