Release Manager

If digital transformation, next generation technology and growth opportunities excite you, then apply to join our Netcracker Technology Team
Our culture and collaborative work environment are the keys to our success.
Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations happening around the world.
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What is in it for you?
At Netcracker, we are all entrepreneurs.
This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology.
We take complete ownership of our roles and aren't micromanaged or left feeling like just another number.
The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What is the scope of this role?
We are looking to hire a Release Engineer to join our growing company.
This position will be part of our Engineering department based in our Sao Paolo office in Brazil .
The role will maximize the engagement metrics of Netcracker's digital properties, as well as, the software release configurations according to Customers requirements for projects around the world.
Role and responsibilities are: Execute tracking and alignment of software components included on solution track component versions, branches and merges – GIT advanced user (GIT maintainer as a benefit)
approve merges to the branch, including merge conflict's resolution
prepare release documentation: Release Notes, Proof of tests, installation notes
track and manage the solution configuration
ticket management
Maintain the CI\CD with the DevOps team assistance – Jenkins advanced user as a benefit run, monitor and do pipeline's first triage
involve respective teams to keep CI\CD green on daily basis as the POC
Change management (CRs & HF) - Coordination of new scope and fix issue plans managing the lifecycle of a change
work with ITMSO on SIS plan build and validation
prepare Production and non-Production environment's update: communication plan, installation plan, roll-back plan and others as required
run Production and non-Production environment's update: HF/DF/Maintenance patch deployment
manage deployment issues and troubleshooting
POC for Internal Release management, alignment of the installation plan with the stakeholders (Configuration / Environment support / Deployment Management / Solution delivery / Customer support) Skills & Requirements Release Planning and Coordination - Manage release schedules, timelines, and calendars;
Change Management – knowledge of change control processes, and governance, ITIL knowledge desired;
Documentation: Prepare release notes, rollback plans, and compliance reports;
CI/CD Understanding: Comprehend pipelines, branching strategies, and automated deployments (coding not required);
Environment and Configuration Management – Understand staging, pre-production and production environments;
Tools Proficiency: Required – Jira, Confluence, Git, Jenkins.
Desirable – Cloud platforms (Azure, Google Cloud, AWS), Ansible, Kubernetes, ServiceNow, Remedy;
Risk Management: Identify, evaluate, and mitigate release-related risks;
Scripting and Automation: Basic familiarity with Bash, PowerShell, or Python for effective communication with engineers;
Source Control Management – Knowledge on Git branching, merging, tagging, conflict resolution.
Soft Skills Communication and Stakeholder Management – acting as a bridge between development, QA, operations, and business teams;
Conflict Resolution: Address and resolve disagreements between development and operations;
Leadership: Guide and coordinate cross-functional teams without direct formal authority;
Decision-Making Under Pressure: Confidently approve or stop releases in high-stakes scenarios;
Organization and Time Management: Prioritize and manage multiple releases while meeting SLAs;
Documentation Discipline: Maintain clear runbooks, deployment instructions, and troubleshooting guides;
Adaptability and Proactivity: Respond effectively to last-minute changes and identify opportunities for improvement;
Attention to Detail: Detect gaps in testing, approvals or dependencies before release;
Problem-Solving: Identify and address deployment failures or unexpected behaviors.
Education: Bachelor's degree in Computer Science or related field "All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ "Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe.
Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks.
With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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