Technical Solution Specialist

About this roleYou will play a key part in providing expert services to clients ensuring their success and maximizing the value of our solutions.Our clients vary greatly in size, operate on different software platforms, and each has its unique story and internal processes.You will work cross-functionally to help merchants scale up the technical aspects of our products.Externally, you'll be working with top retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing our current services.Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact for the Integrations team.The end goal is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants' growth.What You Will Be DoingServe as the main technical point of contact for enterprise merchants, leading upsells, cross-sales and other effortsAnalyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products capabilitiesBuild, monitor, and execute joint project plans with clientsWork closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and servicesProactively initiate and design process improvements, tools, features, and product enhancements.QualificationsAdvanced English proficiency is required to effectively communicate in a professional environmentAt least 4 years of experience as a technical account manager/integrations engineer/solution engineer/technical project manager working with multiple enterprise customers technical and business teamsClient-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources)Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutionsExperience working with databases and querying languages (e.g SQL)Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationshipsProven technical background with API integrations; should be comfortable reading logs and source codePrior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organizationEnthusiastic problem solver with a proactive approachSuperb English writing and communication skillsPrior B2B SaaS/PaaS/IaaS experienceExperience working with e-commerce and/or payments industry - advantageExperience with eCommerce platforms such as Shopify and Magento - an advantage3 Key areas to focusTechnical Expertise & Troubleshooting:Highlight your proficiency with API integrationsSQLlog analysistroubleshooting complex technical issuesdiscuss how you've analyzed client requirements and resolved multi-layered challenges in past rolesCross-Functional Collaboration & Project Management:Emphasize your experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plansdrive process improvementsensure smooth integration effortsClient Engagement & Business Acumen:Demonstrate your strong client-facing skills and your ability to translate technical solutions into tangible business valueDiscuss how you've supported upsells, cross-sales, and enhanced client services to reduce online fraud and boost overall performance