Empregos atuais relacionados a Team Lead De Atendimento Ao Cliente - São Paulo, São Paulo - Givaudan

  • Team Lead de Atendimento ao Cliente

    3 semanas atrás

    São Paulo, São Paulo, Brasil Givaudan Tempo inteiro

    Overview Team Lead de Atendimento ao Cliente at Givaudan Job Purpose As a Customer Care Team Lead, you will oversee the daily operations of our Customer Care Team, ensuring that our site, category, or business team meets customer needs efficiently and cost-effectively. You will build relationships with customers and act as their Voice within Givaudan,...

  • Team Lead de Atendimento ao Cliente

    3 semanas atrás

    São Paulo, São Paulo, Brasil Givaudan Tempo inteiro

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000...

  • Team Lead de Atendimento ao Cliente

    3 semanas atrás

    São Paulo, São Paulo, Brasil Givaudan Tempo inteiro

    Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and...

  • Team Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Awin Tempo inteiro

    **Purpose of Position**As the Team Lead Fraud Prevention, you will be responsible to prevent and detect fraudulent activities from publishers and partners in our affiliate marketing network and on our various online platforms.You will protect the Awin business, our customers, and our partners from non-compliant parties. You will lead a team of experienced...

  • Team Lead

    Há 7 dias

    São Paulo, São Paulo, Brasil e-Core Tempo inteiro

    We are a technology services partner for digital innovation and business transformation.We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.We...

  • Team Lead

    Há 7 dias

    São Paulo, São Paulo, Brasil G4 Global Partners Tempo inteiro

    Nosso cliente, player internacional do setor da Educação, está procurando um Team Lead para integrar sua equipe do escritório de São Paulo (remoto).**_Responsabilidades:_**- Monitorar o cumprimento efetivo das atividades que cada Program Advisor deve cumprir duranteseu dia de trabalho;- Gerenciar o banco de dados de forma que o planejamento diário...

  • Team Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil Shopee Tempo inteiro

    DepartmentOperationsLevelExperienced (Team Lead)LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Customer Support Team Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro

    **Office**:São Paulo**Team**:Customer Support**Customer Support Team Lead**:We are looking for a **Team Lead **to grow and develop a new **Customer Support **team in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about...

  • Customer Support Team Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    **Customer Support Team Lead**:We are looking for a **Team Lead **to grow and develop a new **Customer Support **team in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...

  • Team Lead

    Há 7 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    This is a vacancy that aims to collect talent for future positions.At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad,...

Team Lead De Atendimento Ao Cliente

2 semanas atrás

São Paulo, São Paulo, Brasil Givaudan Tempo inteiro

Step into our world of creativity and joy
Team Lead de Atendimento ao Cliente
- Join us and celebrate the beauty of human experience.
Create for happier, healthier lives, with love for nature.
Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.
There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
Dive into varied, flexible, and stimulating environments.
Meet empowered professionals to partner with, befriend, and stretch your skills alongside.
Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people.
Every essence of you enriches our world.
We are Givaudan.
Human by nature.
**Job Purpose**
- As a Customer Care Team Lead, you will oversee the daily operations of our Customer Care Team, ensuring that our site, category, or business team meets customer needs efficiently and cost-effectively.
You will build relationships with customers and act as their Voice within Givaudan, advocating for their needs and enhancing their experience with our services.
**Core Responsibilities**:
- Lead and manage the daily operations of the Customer Care Team, ensuring exceptional service delivery.
- Foster customer intimacy by actively engaging with the customer care team to deliver a superior customer experience.
- Resolve issues and handle customer complaints and inquiries, both internally and externally.
- Maintain day-to-day communication with customers, operations, sales, and Givaudan Business Solutions (GBS) to ensure alignment and responsiveness.
- Support Customer Care Representatives in escalating problem resolution, managing complaints, and prioritizing tasks in collaboration with Solution Owners.
- Ensure the successful implementation of new customer and product processes.
- Collaborate with planning teams to manage demand planning and stocking agreements effectively.
- You will report to your Managers.
- Tailor communication methods based on urgency and issue complexity to ensure resolutions.
- Demonstrate conflict resolution skills to diffuse difficult situations and achieve satisfactory outcomes for customers and employees.
- Monitor team performance and workload, ensuring balance and supporting order management activities as needed.
**Academic Background**
- **Education**: Associate Degree or equivalent experience in Customer Care; a University Degree.
- **Languages**: Proficiency in Portuguese and English.
Spanish (desirable)
- **Professional Experience**: Approximately 5 years in the industry in Customer Care or Supply Chain roles.
**Required Skills**:
- Proficient in SAP for Customer Care operations.
- Solid understanding of Customer Relationship Management principles.
- Knowledge of inventory management practices.
- Familiarity with Incoterms and shipping terminology.
- Knowledge of Lean Six Sigma methodologies (Green/White/Yellow belt).
- Awareness of automation and emerging technologies in customer care.
- #LI-hybrid
- At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
**Remote working**:Hybrid