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Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Associate Technical Service Manager (Sao Paulo) - Enterprise Cloud ServicesWe help the world run betterAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.EXPECTATIONS AND TASKSWe are looking for a SAP Technical Service Consultant who is well-versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM).
You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.Technical Service Managers play a critical role in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they desire from their SAP landscape.
You will act as a trusted technical advisor to our customers and partners, analyzing customer business requirements and problems, working across SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and support them throughout their cloud transformation journey.Primary contact for customers regarding technology and innovations, serving as an escalation point for technical issuesUnderstand customer business, goals, and challenges to suggest solutions and servicesIdentify and promote SAP Enterprise Cloud Services offerings that deliver value to the customerOffer comprehensive knowledge on SAP S/4HANA architecture, migration paths, methodologies, and toolsUnderstand SAP high availability and disaster recovery architecture, network, and virtual technologies (load balancer, virtual machine)Experience with SAP NetWeaver Administration, migrations, and upgradesIdentify top issues, define service plans, and drive implementation of action items across customer landscapesUnderstanding of various SAP cloud solutions and integration scenarios with BTP, Ariba, SuccessFactors, etc. (preferred)Design optimal SAP configurations to maximize system performance and availabilityEDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIESBachelor's degree in Computer Science, Engineering, or Information ManagementSolid knowledge of SAP Technologies and Products (SAP certification highly beneficial)Hyperscalers certification (AWS, Azure, GCP) is a plusAnalytical, solution-oriented, with experience working in cross-cultural teamsWORK EXPERIENCEExperience with SAP Basis, including administration and operations of SAP solutionsCustomer-facing experience with excellent de-escalation skills in critical situationsHands-on experience with Unix/Linux systemsExperience with SAP HANA and Sybase databasesLANGUAGE SKILLSSpanish language skills are a plusBring out your bestSAP innovations help more than four hundred thousand customers worldwide work more efficiently and use insights more effectively.
Originally known for ERP software leadership, SAP has evolved into a market leader in end-to-end business applications, including database, analytics, intelligent technologies, and experience management.
As a cloud company with 200 million users and over 100,000 employees, we are purpose-driven and future-focused, fostering a collaborative environment emphasizing learning and development.
We connect global industries, people, and platforms, ensuring every challenge receives an appropriate solution.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible work models help everyone, regardless of background, perform at their best.
We believe our strength lies in our diverse talents and qualities, and we invest in our employees to inspire confidence and help them realize their full potential.
We are committed to creating a more equitable world and are proud to be an equal opportunity employer.
For accommodations or assistance during the application process, please contact Recruiting Operations Team at ****** AA M/F/Vet/Disability:Qualified applicants will be considered regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability.
Successful candidates may undergo background verification.Requisition ID: | Work Area: Information Technology | Expected Travel: 0-10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Posted Date: Jul 11, 2025Location: Sao Paulo, BR, Job Segment: Cloud, ERP, SAP, Service Manager, Information Technology, Technology, Customer Service
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