(Fluent English) L2 Electrotechnical Support Engineer, Part-Time

2 semanas atrás

Fortaleza, Brasil Supportyourapp Tempo inteiro

Overview
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited?
Let's see what it takes
What you will do
Provide exceptional technical support via calls and emails
Assume ownership of technical issues
Resolve support inquiries of various difficulties
Gather data to ensure the required technical info is collected to resolve even more complex tickets
Gather required technical information to ensure the resolution of complex cases
Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
Maintain working knowledge of our client's products and services
Support on-site activities for both technicians, customers, and subcontractors
Manage and maintain updated records of failures, maintenance activities, and bugs
What you need to succeed in this role
Excellent English communication skills (at least C1 for both spoken and written)
2–4 years of prior experience in technical support, field service or related technical role
Strong knowledge of basic electrical concepts (Amps, Voltts, Watts, load balancing) is a must
Experience communicating with electricians, contractors or technically-minded customers
Familiarity with construction plans or wiring schematics
Experience with Google Workspace, Help Scout (or similar ticketing system)
Experience with Pipeline Deals CRM and QuickBooks
Excellent interpersonal skills
Will be a great plus
Strong troubleshooting and problem-solving skills, attention to detail
Benefits and Perks
Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement.
Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we are
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences.
Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website:
Disclaimer
We are a multinational company with unbiased views.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
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